vindicated77

Macuser, I've done a review on Prozfile on another thread. Can do a search. Pm me if you wld want more details after reading.

Hi all, Would like to share my experience with Prozfile. May not be representative but do be careful. Apparently they set up last year only and I have just finished settling with them in small claims tribunal. They split from Project File for some management differences so already there's some problems there. Even after the whole experience and talking with Cadine, who is my young designer's boss, I must say they can talk but can't deliver. Every fault is blamed on the owner, subcontractor and building structure but until now no apology or remorse I see for delayed works, inconvenience and safety compromised, and delineation from works discussed. I think read some post also there's this same problem where they are slow and you are the one calling them and chasing them which I experienced too. Even touch-up works took 1 and half months and only 2 parts of 3 room hdb is being renovated. Friends who have dealt with renovation for 20 years plus were shocked at the progress and lack of knowledge when visited during renovation. Just when I think it's all over the neighbour downstairs complained about leaking, so they do all sorts of short term remedies to fix it. Then they withhold warranty until final payment which I refuse to pay because that time I just moved in even movers and furniture guys say the place is not moveable condition. She says that her designer can learn from this experience and grow from it as a better man. Don't know whether to laugh or cry because I am no guinea pig and no one wants their home to be put through this experimental mess. My last words to them were to take better care of their clients but I think this has fallen on deaf ears with more interruptions to counter and less listening on their part. Even the registrar pointed out they admitted their mistake yet she does not answer his questions. I'm sure if I push to go hearing they cmi given they forget to bring documents for the consultation stage. Please watch out for unprofessional companies that quote very high and talk a lot of shop. Better to go for contractor bring you down to earth. Don't assume that ID is like wedding planner will take care of everything swee swee. Pm me for more details.