They don't have a showroom, just an office in battery road. I ordered the chair on their website, got an e-mail confirmation. I went to pay by cheque at their office. I buy a lot of stuff on internet so I'm quite ok with the no-showroom when the price is cheaper. The delay is quite long but i was quoted the same at Lush and Picket and rail... I guess they all make to order at the end. Someone from the company called me to arrange the delivery. The chair was in a box, wrapped and with protections on the feet and on the top. The chair feels solid, it has the tilt and swivel (a detail but it's important for me). The leather is very soft, fine grain and relatively matt. The stiching is clean. I'm not an expert but I would not make the difference with an original. Tailgas, to answer your question, no, I don't work for them ! I've just bought a chair ;0) and I don't think they are linked to Studio 61, the two companies have quite different catalogs.