mshai2010

Since Chelsea lighting is spoken here, I'd like to share my mixed experience buying from them. I bought four led downlights. Asked for four warm whites. When I made payment, I had the urge to check my goods. Usually I'll just leave without checking, but thank goodness I did - cool whites were given. I politely told them the error, although to be honest there was a slight irate in me. So several days later when my electrician installed the downlights, two of the lights were cool lights. I went to the shop again to get it changed. I stayed patient and polite, told them those lights weren't warm white. Betty's (apparently the lady boss) said "test already", I trusted her, and went home. *Do note I live in Choa Chu Kang; Chelsea Lighting is opposite Chinese Garden MRT. Each journey is 30 minutes. I went home and installed those downlights clearly labeled 'Warm White', and it was still cool white -_-. It is frustrating really. Three errors? C'mon guys. Another half an hour later I'm back in Chinese Garden with all my four downlights for comparison and my dad. I totally had the urge to go sarcastic with Betty saying "Do you mind turning on all lights for me? Me and my dad may need to check for colour blindness." I'm proud to say I didn't, cause it will probably be rude for me to speak to an elder like that. And also to give them the benefit of the doubt that they might not be the one at fault. I asked Betty to see all four downlights. To make matters short, I was right 2 lights were of the wrong colour and it was the suppliers' fault the whole carton was labeled incorrectly. I went home and installed the correct downlights (again). One of the springs holding the lights to the light box snapped during installation. Bad luck number four. I called Betty and, still being patient after all these incidents, told her about the spring. After a two minute she ended the call with "Tomorrow I send the spring", I could hear the phone being slammed. Without a goodbye. I feel the rudeness was not warranted. I made a conscious effort to be polite and not elevate my voice. At this point something in my mind just tripped. I had to finally make my first post on Renotalk to let the internet population know of my disappointment. I'm tired of being patient. Despite all these, there is some redemption. Remember the two downlights with the wrong colour, they sent it to my house together with the spring. Sending to my house wasn't Betty's idea. It was another elderly man working there, I think it's her husband. When the husband offered to send them to my house, Betty told me otherwise, telling me to go to the shop (also again) to get the lights myself. The husband said never mind just send to him. I like that guy. He knows customer service. He should advice Betty proper customer service. I'd like to take this opportunity to recommend everyone just buy in JB. Much cheaper. I don't know about customer service, but honestly I don't really give a **** about customer service because people naturally don't think they should provide after sales service since it doesn't provide any revenue. Just my two cents.