Kevin, From what you have been saying, I can dare say that you are not cut out to run a business. It is your obligation to deliver the sofa bought by Frust. You keep wanting customers to be understanding but in the first place, you are not understanding to your customers. It is a joke that this is your so-called customer service. All customers, regardless of how much are their purchases, deserve similar attention. That's how customer service should be. Spare innocent people the agony and go back to jail. Don't worry, I will gladly pay my taxes on time to fund your meals and accommodation.