lynn83

I recently purchased a sofa from Sense Art. This is my experience: I bought a sofa and after delivery, realised it to be too short. I called Donovan Seah (from Sense Art whom i have been dealing with from the start) and he arranged to order one more portion of the sofa and have it delivered on 2Feb. However, after continuous follow ups with Donovan to check on the time of delivery, i had no response as to whether the delivery was confirmed or the time of the delivery. On the day of the delivery, I sms-ed and called Donovan, but his phone was engaged and sms was not replied to. After waiting until 2pm, I called up SenseArt, and Richard answered the call saying he does not know and would have to check. Shortly after, Richard called, told me to call the warehouse directly to arrange for the delivery myself! I insisted that Richard call the warehouse and tell me if my sofa would be delivered; he then said the warehouse people will call me before 6pm to let me know if they can deliver!! After much insistance, Richard finally told me that they will not be able to deliver at all!!! I was very frustrated as i had waited a whole day, did a lot of follow up, and in the end, all they said was to arrange another day!! When i questioned him again, why this was happening, he said he did not know and rudely told me that since i was not satisfied with his answer (which basically was "i dont know"), he had no answer for me, after which he hung up the phone! On 4Feb, Donovan promised delivery will happen this week. When we asked for a date and time, he again did not give us a reply. Today, we called SenseArt again (to which Richard answered), and again they promised the delivery will be before CNY. As we are both working adults, we had to make arrangements for someone to be at home for the delivery. But they were still unable to confirm a date and time. Since I had already bought my sofa, I have no choice but to order from them. Now i do not even know when will the delivery be. My advice is to not buy your sofa from them. Their service is very poor, and they have poor follow-up and the customer service was just bad.