Hi, I entered into a deal with a builder after a feedback from a friend. The builder appears to be confident and i have seen his works at my friends place. My family and I made the decision based on the fact that he takes ownership and reprimands his contractors for shoddy work. As we are waiting for approval for new loft and decking of the void area, work has not been going at full speed. Till date, all dismantle works have been done and we are in the midst of tiling the toilets. However, the entire experience was not that fantastic. We maintain a whatsapp chat group; the boss hardly replies, the foreman doesnt speak english (only takes pictures of some progress, if he even does so), designer is easily stressed. Having seen some shoddy workmanship and hearing excuses on certain issues just tips me over. As my brother and I are new in this area; we are in our late 20s and early 30s, feel that we are being pushed around. Even visual checking for items like water proof membrane gets tricky. End of the day, i am pondering if i should switch to another builder considering upfront 40% fees. I've calculated, since demolition, some new walls, remodelling plus all tiles and fixtures in 5 toilets are done we would more or less spent an amount close to the upfront fee. Since, the other cabinets, flooring and most importantly decking has yet to be done, would switching be wise? I start to research more and think we might be paying too much for the work thus far. I dont mind paying a slight premium to have someone to guide us through, but definitely not this. I appear to know more and catch more things than the foreman does. Jacky