T&C is to protect firms who came out with them. In black & white, they would not be liable to any loss or damages, even if u sue them. 90% of the issues reno firms have with customers are probably payment, which in turn they would use that contract to justify their interests. If you have issues with them, such as workmanship, material, delay etc, you wouldn't gain from the T&C at all. At most, you can go to RADAC or case. For RADAC, you got to pay $500 urself in order to get their surveyor to inspect ur house. For CASE, u got to be a registered member which means pay membership first, oni then u'll be allowed to lodge a report...in my own opinion u can save ur time n effort. In a final effort, u could probably go to the small claims court, but you'll probably won't gain much of it, as black n white is mostly not in ur favor. Jus sharing.....