We weren't so fortunate ... we had purchased a king size bed, single size bed and a dining set from them during the Expo Fair on 30 Sep. The items were supposed to be delivered on 9 Dec which was more than 2 months away.
Last week, I called up the salesperson (won't name him here) to inform him that we'll be heading down to IMM over the weekend to make the balance payment and also to confirm that everything is fine. He told me to look for his colleague as he is away. On Sat, before I had the chance to head down, his colleague called and told me that there is an issue with my dining set and they will not be able to delivery it on 9 Dec. The excuse given was that their factory had missed out the order. Regardless if this excuse is true, it means something is wrong with their processes. There is no system nor anyone to keep track of the orders and the timeline. If I had not called up, likely they won't call me either. We couldn't change the date as this date was given by our fengshui master. Also the next date is almost a month away and we have to move out from our current place by 15 Dec as we have rented it out.
To cut things short, we had to cancel our dining set and will have to start looking again in such a tight timeline. They have given us the assurance that the beds are in order and the delivery will be on time. We shall see how it goes and I will post an update after 9 Dec.
