People out there who are considering to buy from this online furniture shop (Furnituremart.com.sg)Please ...Please.... think twice because the service they provide is really VERY LOUSY...... 1)Late delivery I brought a bed frame with mattress and a 3 door waredrobe on the 29/7/12 from this online furniture shop where they promised to deliver my item on 4/8/12 bewtween afternoon 11am to 4pm but they sent the item after 5pm without informing me that they will be late. On top of that, they went to the wrong unit and kept calling me telling me that they had arrived asking me to open the door for them when I was sitting outside my unit waiting. 2) Missing parts As for my waredrobe, they didn't install the extra hanger that i requested and paid for my waredrobe and the delivery guys claimed that the parts are missing. 3)Delivery guys were very rude, arrogant and irresponsible. The delivery guy were so 'reckless' when moving my new bed frame, they just simply 'throw' my new bed frame after they finished their assembly and when they move in the furniture they never keep a look out for the furniture and decoration in my house. One of the delivery guys who knock down on my decoration on the wall just simply ignore what he had done that really annoyed me because they dont even apologies for his doing. Furthermore, when assembling the bed I saw same delivery guys who knock down my decor on the wall kicking one of the leg of my bed as he is trying to cover up for his mistake from the poorly installed bed. When I ask them to fix again they replied saying that they are busy maybe next time will come install again since they will come back to install the hanger for the waredrobe and keep hurrying me to sign on the acknowledgement form that the item were delivered. 4) Failure in deliverying the promised service From 4/8/12 till now 9/9/12, they had never update me about the installation of hanger they owe me. I had made more than 5 call to their office at KAKI BUKIT ROAD, #01-15 EUNOS TECHNOLINK, TEL:67421077 where the staff call ' josephine' promised that their guys will contact me to do the installation "as soon as possible" but ..... today is 9/9/12 it had been more than a month. On 3/9/12 evening is made another phone call to the office and the same staff told me that the missing hanger had just been recieved and she even promised to install it before 9/9/12 but again no reply from them so I tried calling but the the phoneline is always engauged. HAI..... I AM REALLY VERY FRUSTRATED WITH HOW THEY TREAT THEIR CUSTOMER AND THEIR SERVICE PROVIDED !!! Hope that lemon law can help to 'save' the consumer from such seller
