Hi all, Would greatly appreciate some inputs and recommendations on my case I recently "took over" in spearheading my friend's home renovation. To summarize, he had to go overseas for studies, and his parents have been constantly being bullied by the contractor, thus he requested me to take charge of his renovation and handle the contractors. The contractors would practically raise voice and scold the family Since around Sept 2011 last year, he engaged a contractor to do up his home, which involves making an additional third storey, and also re-do the whole house. They being very new and naive, did not have any black and white written, and even the contract was very simple, with contract terms like "anti-termite for existing area and 1st storey" & "staircase of 25mm width for the staircase". The contract was originally stated to be completed within 10 months after getting the Permits to Commence Structural Works, and at that time, it was not even 1/2 way done; no floor tiling, toilets not ready, etc. So they made the contractor sign another written contract which is to complete it in one month's time (the contractor does not have a copy of the second contract) Now fast forward to August, the flooring and walls are done up, but of course the quality was nowhere good; the main gate's hinges was recycled from the previous gate, there was no grouting done between the floor tiles, the steps on the staircase had sharp edges, no roof cover in 2nd storey's toilet (i can look and see the person ****ting from 3rd storey). Even the staircase handle was not extended all the way to the last step of the staircase. We have since engaged another contractor to finish up the shady works, which he has started around 1 week back Sadly, they have long paid 90% of the contract cost to the contractor, all via cheque, and this amounts to six digits beginning with the number "3". The contractor is now demanding a 20,000 contract termination fee, which we feel that it is not fair. The owner feels like paying up and get on with life, but i don't feel so Our defense is Passed the first contracted due date (i think there is even a second contracted due date) Unsafe finishing and living environment Basically lousy work done Unfair and unclear contract terms as compared to other contractors (we managed to get hold of other companies contracts as reference) Though not a valid case, extremely overcharged While the old contractor is currently quiet and did not appear to demand the 20,000 yet, we are currently preparing our bullets, and of course legal options I was hoping that I could get some recommendation to lawyers whom specializes in handling such cases. I doubt mediation with Radac would help much. Would taking pictures of the not completed work, while allowing the current contractor continuing with the work help? We are worried that the old contractor would claim credit to the new contractor's finishes Thank you in advanced