TRY TO AVOID USING *** unless you're a person who's ok with anything that gets thrown to you!!! I'm currently using *** and the reasons for advising the ppl in Renotalk is because: 1) I signed my reno contract on 16 May 2012, but my reno is still incomplete as of today (21 Aug 2012). MORE THAN 3 MONTHS ALREADY!!! 2) Countless mistakes made by the ID (some things cannot be done but ID did not advice). 3) Instructions given to ID but ID did not followed-up. 4) I was informed on the day of moving-in that the house cannot complete in time (my mover already arrived at my temporary home). 5) Many excuses given for many things that were not done properly, mistakes, etc... 6) Not to mention poor worksmanship (those who wants pics of the worksmanship can ask me and I'll let you see them). The list goes on... They should improve on their customer service. On a scale of 1 to 10 for customer service, I give them a 2. Because they don't make me feel like I'm the customer. eg. when the reno was delayed, I called the manager and told her that it will incur additional cost: 1) Mover cost (she said she'll cover, which is after a long talk) This is good. 2) Me and wife needs to take additional leave for moving (she said: ""That's ÿour personal problem") WHAT?!?! 3) Need to extend the stay at temporary housing = more money required to pay the rent (she said: "That's your own issue") WTF?!?! Hence, for those who really, die-die, must use ***, pls be prudent and be prepared to suffer in silence. Why? Compliants made to the Manager but many "reasons" were given for the compliants that I made.
