I am glad that he rectify for you. Make sure he honor his words and do it. My house is handled by Simon and I am having a very terrible experience with him. My Reno has been delayed for 8 weeks and still not done. Internal laminates are part of his company empty promises. My problems are exactly the same as yours. Wrong colour laminates, partial internal laminates, wrong wardrobe configurations, wrong measurements for tables and fridge, oven is place 1 inch above floor and he blames us for causing delay when we ask for correction. What makes matter worse is he do not pick up calls, do not turn up for appointment or show up 1 hour late. This happens many many times. To the extend that I visit his office personally . The mental distress that he cause me and my family is extensive. We are not in time to shift in. I am very disappointed with his behaviour and attitude. Initially, he looks like a decent chap and gave us very detail explanation on the works to be done. Hence,I place a lot of trust in him. But based on what he has done so far, it was a contrary to what we thought he was. We will learn from you and demand for amendments. Some errors, we can compromise, people make mistakes. But there are somethings which we can't live with as we need to use them daily. Coordination between him and his workers are extremely poor. I just keep my fingers cross that he will rectify what needs to done and become the Simon which I first known and trust.
