xiqiang

hi EL, Received the cushions and accepted the explanation. It's the acknowledgement that matters. As I was told I should get some reply by Monday, and when Monday go without any reply/ack, that matter as i tired of having to be go after you guys when i am the paying customer. It's also because of the promised arrangement that town council will be made for disposal of the old furniture. When i called town council a day before to check on that, I found that no such arrangement was made. That was then i dropped an SMS to kelvin to check. Somehow , he managed to get some contractor to clear the old sofas. This had make me think that if i had not initiate the check, this disposal will not even happen. And when 3days gone with nothing from EL, i start to doubt EL. Anyway, as mentioned the experience with EL had been good from the start, and the delivery was good other than some hiccups.

look like EL is just another company which do not care about post sale. Nor is their product is of excellent quality. The experience with EL is turning negative as the day passes.

Hi executiveliving, I had purchased a "L" shaped full leather sofa and it was delivered last Friday night, around 8.30pm.(Sales #21018) The experience with EL is a positive one so far. However, there are 2 issues. 1. Free throw cushion was not delivered. 2. noticed scratches in the "L" side of the sofas the next morning, as those marks are not visible in the night with my living room lighting. I cannot ignored these mark because it is too obvious in the daytime. I had informed the issues to Kelvin(my sales person), and Alvina of EL through phone/email with the photo taken of mark observed. Since I have yet to get a reply from you guys since satursday, I hope I can get a satisfactory reply here.