Senseart

Hi clarvibol Ngsp is a nick form our customer mr NG. He wanted to share his sentiments and experience of being a customer for both sense art and plush mattress boutique, it's no wonder that he created a thread for himself so that he can post in renotalk forum. Did I cure your curiosity?

Hi Aries Tay I am the business development manager for both sense art and plush mattress boutique. Is there anything I can help you with?

Dear mr NG Thank you for your compliments. In this era, it's difficult to do business, as our consumers are learned ladies and gentleman. They expect the highest standards. Recentlym we had introduce a booklet "guidelines to buy a leather sofa" the reason for this is to educate our consumers and let them know what they are paying for. Hence you can be assured that we will not shortchanged you in this aspect. I am sure you sofa wil serve you and your family well for many years to come. With the inception of the lemon law last September, it is no laughing matter if we were to deliver goods not according to the ones that are purchased. Please remember to send the warranty card back to us and lastly, please remember to keep your leather moisturize at least once every two months. You can get leather oil form those DIY shops or if you choose to, you can purchase from us at $128 , it comes with a moisturizer, a cleaner and an ink away solution. Original price is $199 , 128 is for our customers who had purchase sofas from us. Courier service is available, but a charge of $15 dollars is applicable. Please call our showroom to indicate your interest and payment via credit cards is accepted. Please inform the person at the end of the line should you choose the latter for mode of payment. Thank you and have a nice day.

Dear mr NG We are out to do business, and we will continue to strive for better customer service, as theoperation has great differences between pmb and sense art hence the disparity in standards. Thank you for your patience and understanding .

Dear mr NG First thing first. Thank you for your support in pmb and sense art. The problem over here we have is not the delivery issue. I have to admit that we have chosen the wrong person for the right things that need to be done. As a patron for both companies, pmb does not give you any problem, that is because the sales manager is of a different calibre. Alan is the sales manager for pmb and he makes sure that the goods arrive prior to delivery date. Hence everything is smooth and without glitch. However for sense art we have a different manager handling things. I apologize to what that has happened and the sales manager has since left our company. We have appointed a more repo possible guy to take over the job and I believe your sofa will be delivered to you smoothly. Pertaining to Aries Tay, I despises those who ate trying to exploit the situation just for their own benefit. Even airlines companies delayed their flight, I don't see any feedbacks about refunds and discounts. Because its just too common that airline companies delayed their flights. Everyone take it as part and parcel of the business. I welcome your feed back and will look into this seriously, I promise that we will I prove our customer service. Thank ou

Dear Aries Tay Lastly, as you can see through RT forum, we are the only one who is actively after our customers' request and feedbacks. As compared to so many others, nobody bothers to even listen to their woes. Scroll further down, there is a thread about sense art. We managed to pacify and appease our customers, they are happy with the sofas that they purchase. We appreciate our customer support in our business but when things go overboard we have to defend the integrity and the name of sense art, plush mattress boutique.

Dear Aries Tay I would like to add this on. If you can find one furniture retail shop in Singapore , who never miss their delivery dates, we are willing to give you he sofa for free. We will issue a cheque for the price that you had paid for in full under your name. We will learn from their business structure , improve on our service level and I think the costs involve are worth the while.

Dear Aries Tay We had responded by mailing you vouchers worth of three hundred dollars for your future purchases. I do not know who had given you an email pertaining to the allegations that was mentioned above. If its a mere two hundred bucks, why bother to post it in the forum? Apprently, you are trying to exploit the situation that we had postponed our delivery date due to some unfortunate incidents that had happened to us during the festive season. I am sure our consumers here are more concerned about post delivery services. Should your sofa fails to serve you well enough we will be responsible for the repairs. I do not think that by offering a two hundred dollars discount will appease you. Moreover, we do not have this policy as I had mentioned over and over again in RT that in our trade, delays are inevitable. As much as we wanted, we could not change the fact that sometimes, something's are beyond our control and beyond our assumption. However, we had contingency plans by offering a T loan set for our customers should the delivery be delayed free of charge. Of I am right, we had given you a t loan set prior to your delivery. Most importantly, your sofa was delivered to your satisfaction. I hope you will show magnanimity by not demanding for the mere two hundred dollars discount. Thank you and have a nice day.

Hi wfk9 Thank you for your patience and again apologies for all the inconvenience caused. Alright , your sofa is under warranty and please cal our showroom at 62806996 , cite your invoice number and we will send our guys down. You sofa can be move but I think its the position that you lift up could be wrong and thus your released the catch. As recliners are individual pieces mounted together with a hook at the bottom of the sofa, its not a defect and can be easily rectified. Once our guys are there, please get them to show you the the hook so that in future you know what to do if you were to lift it up and miss the hook again. Thank you and have a nice day. PS please remember to give your leather at least once every two months of leather oil to moisturize it.

Hi wfk9 I would like to thank you for the faith and trust that you had put into sense art. As you knew what happened. I wouldn't want to elaborate now. What we are doing now is to do damage control. I am not sure if your sofa has been delivered as you did not cite your invoice number here. However I can assure you that if you hadn't gotten your sofa, it will reach your place latest by 6th April. I am sorry for all the services lapses that you had mentioned and all the distress that has been caused. As much as we wanted, sometimes, something's are really beyond our control. However, you can be sure that we will raise up among the ashes to serve you for the sofa in the coming years.

Hi Desenseart Opinions differ from one another, we are in the retail line and we can appease but we simply cannot please everybody. I viewed complaints, or rather feedbacks as an encouragement to improve our services. If you deemed that i have so much issues about quality and complaints, in other words, my business is good, if not where do we get all those feedbacks? Regardless of whether you are a green eye competitor or just somebody who are trying to do damage I am willing to go into a long debate, for the sake of Sense Art. If you are our customer, please show us your invoice number and I will do the follow ups for you. However, if you are a geniune customer of Sense Art I do not see why you have to talk sarcastically over here in Reno talk. Just give us a call and cite your invoice number and leave the rest to us. during my years in Renotalk, I have encounter countless people like you and I have never ever been afraid of "competitors" like you who just wanted to do damage to other company's reputation and hope that it will improve your own business. It doesnt work Pal. In business, you really have to fight tooth and nail for the limited bowl of rice.

Hi Trebleclef Thank you for your business, Unfortunate and unforeseeable accidents do happen and in this case I am sorry for what has happened. I would like to explain myself in this aspect. What accidents happened, everyone is at the losing end, we had about forty customers who was being affected and We have to make contingency plans to offer them a replacement set for the festive season, thus our service level dropped. I hope you will take this kindly and understand the fact that we are trying our very best as to provide our service and products for you despite being overwhelmed by the unfortunate incident. Thank you for your kind understanding.

Hi Lynn83 I would like to thank you for your feedback. First things first, I would like to know if you can provide me with your invoice number so that I can verify if the centre portion has been delivered. Secondly, I would like to apologise for the fact that, in our industry, delays in delivery are inevitable. As much as we wanted and try to deliver it on time but we could not eliminate them totally. This is part of the problems we try to minimize. In order to provide savings for our customers, we out source our transport to a third party company where we do not have absolute control over their timing, coupled with that fact that traffic conditions varies at times, thus delivery was delayed. In your case where your sofa have not arrived is due to the fact that the container transporting the sofa was delayed without our knowledge, hence there was a laspe in services that results in much of your annoyance. I hope you will view this matter as a one off incident and continue your faith and trust in our products and services. Thank you and have a nice day.

HI desenseart Your nick seems to be anti sense art, I do not know if you are our competitor. Alright before we go on and on,I would like you to know that if the product is reparable, it depend on the justification of the costs. If it doenst justify then we will just change a brand new one for our customer! From your previous post I am quite familiar with your writing style, We are doing a bona fide business and it really doenst matter if our competitor trys to smear our reputation on line. I will deal with them one by one effectively, just like what I had done in EL when EL is still doing an honest business.

Hi desenseart I do not know your nick name if your nick name coincides with Sense Art Pte Ltd. I would like to know if what you said is true, namely "not easy to fix schedule with them and their repair work is tikum work" If you are our customer and experience service as such, please made known by sharing your invoice number where I can investigate the matter and provide a proper explanation to you. Its true that most of the staff left and join Sense Art, I am the Business Development Manager for Sense Art and I used to be the BDM for EL as well. I am the one replying to the forummers in EL thread until June 2012. Fir your information, we do not share the same source as EL, the reason why many of us left is because there are too many complaints from our customers. The company short changed them. When things happened, we have to settle things that are beyond our means. That is all I can comment. If you were to look through my past Thread in EL, I always emphasis on quality and deliver what we sell. The management failed us in that aspect and we had no choice but to leave. I am being offered the post of BDM in Sense Art and was tasked to commit on Quality issue as Sense Art is a financially stronger and bigger than EL, under a group of Companies that consists of Plush Mattress Boutique Pte Ltd, Curtain4U Pte Ltd and Icon Dezigne Pte Ltd. We emphasised strongly on geniune Cow hide leather, not buffalo hides leather that passes off as cow hide leather. All in all I would like to thank you for your comment. Thank you.