orcahome

Guess what? After my first post, one of the other seats on the 3-seater gave way two weeks ago. They took it back for repairs last week. Just got it back today. Keeping my fingers crossed. Either their products are all like that, or one of their two factories produce such poor quality.

We bought a half leather 3-seater sofa for about $2k from Wynn just before CNY this year. Last month the pocket springs at the centre seat burst out of the bottom. After several calls, the factory people arrived to view the sofa. One look and they said it was not from their factory. Apparently they sent the people from the wrong factory. After more calls to the shop, the people from the right factory came. They took it back to fix and returned it after a week. This is the first time I encountered such a quality problem within a year of purchase.