4 Months ago, I have bought a new Hitachi Fridge from *spam at the lowest price compared to other shops. For me, PRICE and CONVENIENCE is more important to me than Customer Service. *spam has the lowest price and the best part is that I can order from them on a weekend(Sunday) through phone, which means I do not even have to go down to their shop which is very far from my place. Their customer service may not be best out there, but it is definitely adequate for me. I have no problems with the fridge delivered too! For the guy with the heater problem, the installer may not be from *spam but the brand you bought from. It is normal for installers to blame the retailers so they can avoid the complaints. Do not believe them entirely. My family works in Construction industry so we have seen a fair share of such employees pushing blame to other companies. Furthermore, if you want to blame EJ for having faulty heater, shouldnt you blame JOven for sending faulty heater to EJ in the first place? I'm not defending EJ. I just think that we should not judge companies by others' standard completely, including mine.
