First of all, Hiya all!! I've been a silent reading in Renotalk forum for quite a while and gathering intel on pretty much everything. In and out of 5 to 6 iD, few contractors and finally saw this thread and decided to give it a go. I must say, i agree with luckycoin!!! Engaged Susan as the iD: attentive, gave ideas, listened to what i had to say before suggested alternatives. And most important of all, friendly,approachable and the price wise - Thumbs up!! (Of course, there ARE some items that are a bit pricey comparing with other iD, but the total sum is very competitive) Gonna sign up the package tomorrow nite and start the ball rolling on end October! Hope everything goes fine~~~ Yeah!