weevenge

Hi KK, Yep yep , like what you say they were good in person as also encounter and describe in my original post, but when over the phone service, they realli suxs....... Anyway to update alittle bit on the the exchange situation when i was in the store, another customer happens to buy another similar box, the kiat guy was checking the box content and he told the customer infront of me that he is helping him check the content to make sure everything in place before he hand over to him, on top of that he added a VERY value added comment " this customer here (refering to me) brought something from us and he now come back to change because something inside missing... which is impossible...so i am checking before i hand over to you". I can understand the steps he is taking to check content, but in the first place he didnt check my purchase originally, and to top it off ... he added the latter statement infront of me which again is uncalled for .... the attitude of this guy and his comments i leave it to you guys to gauge, but for me probably it will be the last time i buy from them again....

zirhk3355 i think Wuga fully explains my position, if you are running a business and you speaks like the Kiat guy over from HSW, i seek to wonder how long such a mentality can sustain the business. CS is a value added service to customer and you do not need to know the customer in person in order to provide that value add service. I am not trying to say that he is wrong to think that i am may be trying to pull a fast one, BUT should this comment be converse out even in the first place? Seriously, I do not have any issues with this company, just that i felt that if they are prepared to operate as an entity, they should be liable and take into considerations such things to happen and change accordingly. TYM, errmmm i did not say i want to speak to their manager/mgmt , i just told him he could have handle/ approach this situation with more empathy for customer. Just my 2.71 cents worth (increment of 0.71 cents due to inflation annouced today)

yep yep totally agree... i must say that they are were well trained in their sales and customer enquires skills, but when it comes to customer services and exchange policies they are far far away from even meeting the 50% mark. I guess if the company had been efficient and taught their employee well, i wouldnt even need to post the original post. just my 2 cents worth best wee

Dear all, just want to let out some steam, i brought a plastic (toyogo type but another brand) Jumbo stocker box from Howard Storage World (Habourfront Center) today, and when i went home to assemble it, i discovered that one of the leg is missing. I immediately called HSW and spoke to this Kiat guy, not only was he not apologetic about the extra trouble that i went through and then he start blaming me that i shouldnt have assemble the box when i realise that there is a leg missing, i then explain to him that i only realise that only when i try to fixed the final layer. He then come out with all kinds of reasons and request that i bring the whole carton and the 90% assembled box to the shop for him to see and examine. I explain to him that if it is possible for me to bring back the last layer or maybe he can replace that one leg for me, then he start telling me that his supplier wouldnt believe him and that such thing couldnt have happen. Again i told him i have no queers about my integrity and my conscience is clear, if he dont believe me he can by all means reject my request for a replacement leg, and i will just treat it as i am unlucky to meet with such a lousy merchant. I understand where he is coming from and i do not rule out that some people out there may have damage their purchase and try to pull a fast one, I am an upright person and someone with a clear conscience and whatever that i am saying is the truth and i am not someone who is out for petty gains or having some monkey business up my sleeve, finally he say he give me the benefit of the doubt and he is willing to exchange it for me but the condition is that i must bring back the all other unassemble parts to him so that and only that he will replace it. When he say he gives me the benefit of the doubt i am seriously quite pissed and i told him that if he doesnt believe me, he should just say so and dont force himself to do something so unsincere, he then proceed to tell me and i quote him "Seriously i dont care who you are, you are just a customer to me". Can you imagine a merchant telling a customer this????, although i am very pissed but i still i tries to explain to him that this should not be the approach that he should take to his customer and he should try to fill himself in my shoe if i were to repeat his statement to him. I wish to emphasis that during the whole scenario, i was never loud nor rude and i was in my normal tone trying to reason with him. To be fair, this kiat guy and his colleagues were really nice people WHEN i was shopping in the store, they were helpful and gave suggestions to my requirement for my purchase, but after i paid for my purchases, things seems to be on a different tune afterwhich. I guess it is still better to stick with Ikea for plastic products like this. My 2 cents worth

Me too have been using my roomba mod by bro koh for more than 1 month liao no problem or anything either.... highly recommendated to mod instead of buying the new star thingy ... i think its quite bulky the new star device..... Bro Koh u going away again eh ?? hows your mum reno ??? P.s your clorex still with me leh .... how to pass to u ? and i also own u 2 kopi ..hehehe

Hi, I have a dyson too , cant remember the model but i got it from courts at ard $800 after discount .... My comments - worth the money ...its very good ... suction and the turbo head also very good but one bro from the forum suggest that buying over the net is good ...but the warranty may have some issue cheers

Hi Chunky monkey, I am the guy selling the scooba (used for 1 time only), got it together with the rest during the last mass buy. it is the same as the robot selling in gkrobot for $638 now. Total cost about $600+ everything in, including the shipping. (Extra 3 bottles of clorox worth $75 which i am giving it away FOC which i buy extra not in original package), my model is capable of using vinegar and plain water and extended battery life. i letting it go for $500 (final price, non neg)... i only used it for that one time when i took delivery. (can check my original 8 oz clorox level and the brand new condition it is in, nicely packed in original box and already mod by our bro koh here) if interested please email me @ weevenge@gmail.com with your contacts etc thank you

I got my toshiba same as u everything at gain city for $3535 with free upgrade to 1/2 inch insulation, bracket, 2 time visit, and that is like 3 months ago, but i think now will be even cheaper.... i went to best tech too to ask about toshiba before i choose GC ..... the person u mention perhaps was still pretty new that time....tell me the indoor unit is make in japan too ...trying to put a fast one .... maybe now he improve liao ..hahahaha ... but i think IMM designer mostly not very good or chop carrot ... .....anyway nice try...

Hi r34, I am currently using ko hong under Ron being assists by dick. Both are quite nice guy and workmanship is good and above average. Why good and above average ? It is because they did a great job for my kitchen cabinet, but my TV console was abit poorer quality in the finishing. the rest of the carpentry and other work is quite okay. (glass side maybe also abit rough), but the rest was quite good. Overall handover is delayed by a few days, but i am okay with it as during the process , they were some uncertainties on my side on what design/material/defects which i discovered that were promptly rectify by them...so give and take overall few days is okay for me. Pricing wise, is not the cheapest, but you need to get a few quote to compare and ask them to match. In the end they were like a few hundred more expensive than others, but i think it was worth it. - Another VERY important to note (note just for kohong but for any contractor u find also) , if they quote u on a design u want but u changed it midway, remember to reneg the price or make adjustment to the original quote..... cheers

Hi guys, i went to hongtar too to enquire about price too , but they quoted me 3.8k for the toshiba.... cannot discount best price.... eventually went to buy from GC as they quoted me among the cheapest on par with allbest....but the read the forum that all best and best tech recently have some issues with installation. Recommendated my boss to buy too from GC who already installed this week and he gives the thumb up for GC too ...the workmanship everything .... mine is installing this weekend ....cheers!

water and fire cannot face one another, sink n stove with 1ft above gap is good

Hi everyone, Would like to post my purchase for reference to all of you, visited best denki, HN, courts, hongliang and eventually i managed to get courts to quote the lowest price..... GST included, free delivery and installation $3250 Pioneer 42" PDP427 Plasma TV FOC: HDMI DVD Player, HDMI Cable, 1 pair of movie ticket (all major store the same, but HL does not come with free gift) $2375 LG37" LC7 series LCD TV FOC: HTS (was thinking of the samsung R8, but didnt get it eventually, as prefered the LG hard panel) $1600 F&P E521TM Iridium steel fridge $530 F&P ED56 Dryer $1110 Whirlpool AW9565 washing machine Total $8865 Overall FOC from courts Tefal pan worth $50 Total i visited courts bukit timah 4 times.... everytime i go i bargain and bargain ....some salesman die die dun wan to reduce, but finding the right person to talk to sometimes help to get the best bargain..... eventually i get them to quote me the cheapest around the big 3 and then i went to HL to get the quote...sad to say HL was off by about $100 ...and considering courts being a more established company i eventually buy from them.... good luck ....

guys by the time Gen8 pioneer come out it is going to be much more expensive .... then its another cycle of waiting and then Gen9 coming .... its endless waiting .... IMHO ... as long as price is good and the functionality suits the users... can go and buy liao ... BTW latest news... i receive a broucher from audio house... inside PIONEER PDP427 selling 50% off original listed price of $4400+ .... so nett nett it is going to be 2k + only! super good buy .... infact most of the plasma in audio house going for 50% off.... but all got * beside it .... anyone knows wat is the catch or gimmick behind it ?? cheers

hihi, i am also looking at buying the plasma 427PDP within the next 2 weeks, and at the same time the hitachi 37 inch LCD TV too ... best prices i got quoted so far is as below for the above 2 models courts - Pioneer 427PDP : $3488 (free LG HDD recorder 5 hrs worth $499), hitachi they no sell best denki VIVO city Pioneer 427PDP : $3388 (free HDMI DVD player worth $199) HongLiang (rude uncle + only willing to quote me after i tell him how much courts selling) : pioneer 427PDP $3400 no free gift , hitachi no carry, keep persudaing me to get sharp so anyone wants to go for a group buy on TVs ?

Hi everyone, Yeah man ... i went to AMK GC...they quote me about $3900 and refuse to reduce a single cent.... i went to IMM GC and spoke to a nice uncle there, not very tall..... and the price is similar to AB... AB quote me $3348 for just installation and removal of old aircon.... no bracket and no upgrade...so u add up the sums u will see agar agar how much GC quote me. my package is toshiba inverter sys 4 .... 2 time installation....stainless steel bracket.... upgrade to 1/2' insulation i almost went to AB, but recently alot of feedback abt them very bad so i hold back and revisit the shops again....haha managed to get a similar price to AB .... btw ... now waiting for their installer to come and do .... then will post review again .... cheers