My friend's aunt encountered similar issue with another ID firm (inspiration living). Their flat was due for touch ups, yet 10 months after the work commencement, it hadn't been settled. They paid 90% of the total contract sum, too. The veneer on the doors got huge bubbles. The wall plastering was horrible as u can see patches. The paint came off after 6 months, pieces by pieces. Big pieces somemore. Terrible, isn't it? They couldn't got in touch with the boss even for months. The firm is still in operation though. I saw them in the expo. Tsk tsk tsk. Hooligans.