piggymin

Hi, I bought all my toilet items from them. Actually I did not walk much shop, just feel that their price suite our budget then we just go ahead. But their after sales service is very good. My sales personnel is Jacssi. I face some problem on the toilet bowl installation, my ID screwed up the toilet bowl installation process, she helps me out with no much complaint even though that's not her job. Thurs, maybe their price a bit high but gonna worth it for their after sales service if you face problem.

Hi, My ID is Susan. Luckily you did not opt for them. Unless you want problem in the end. Finally I moved in to my new house. Lots of problem here and there. After I moved in, only I realized that my toilet bowl is not sealed up. Imagine the smell in the toilet. Guess what my ID told me, because the toilet bowl was not bought from her recommend shop, the model I bought somewhere else not able to fit into the hole. She don't even bother to tell me before the installation. She said her job only help in installation, not include others. When Im so angry and scolded her, she quoted an example to me that if you buy a TV bracket from somewhere else and cannot fit your TV model, it's the sales personnel should advise you whether suitable for your TV or not. Her job only help to install. So in the end, even though there is problem, she don't bother and just install. To me, at least she updates me on this problem and I can change to other toilet bowl model before installation. So irresponsible working attitude right? In the end, I've to engage another plumber to solve the problem. Don't even dare to find her again. I had enough problem. The water leakage problem was solved in the end after a very angry call to her. She keeps telling me that no leakage in the toilet, but whenever I go and check, there is dripping from the pipe. She thinks Im so free to make up something to trouble her. Insisted she visit the house together with us and show us how she check on the leakage. Then only she admit there is leakage. Will solve. This kinda process ding dong ding dong a few rounds. Imagine a few rounds, keep calling and tell her that fix here and another pipe leaking again. I opt for handler for my kitchen cabinet door, in the end, some of the doors only can open up to 30 degree. LOLZ. I questioned her, how am I suppose to take something from the cabinet with such a small opening angle? Her answer as usual, "you opt for handler, that's the problem with handler." Again, sound like it's my choice ended up to this problem. She did not tell me this when I choose the handler in her office. I wonder how other ID film design on the handler kitchen cabinet. Maybe she's not expect at all in this field. I insisted her to do something on the door. She cannot put the blame to others like the toilet bowl already since all the kitchen cabinet is her responsibility. http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121112_231620.jpg http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121112_231603.jpg I thought they will change another tile for me, just a quick fix. Im so lazy to feedback again. So many problem that you'll just give up in the end. http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121112_075926.jpg http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121112_075935.jpg Even though the simple work like installing the storage heater also have problem. They installed and blocking all the clothes hanger, again, have to feedback and they come and redo all the installation job again. http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121112_075908.jpg http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121112_075859.jpg All the renovation work with Urban design (susan) is quite a tiring process. They did quote us the cheapest price among all the quotation we asked around. Then from this forum, her review not bad. Thurs, we are thinking only simple renovation work for our house, not fancy renovation request, nothing will goes wrong. But in the end, she really proved me wrong. Thurs, I think my feedback in this forum is very important to give the true scenario to others house owner like us. Consider again your choice if you wanna go to urban design (susan), unless you plan to create problem for yourself.

Hi, We have also engaged urban design for our resale flat renovation recently. Handover date should be next Monday if nothing delay. Would like to share our experience with urban design so far. Conclusion -> tiring......... 1) I only met our ID in our new house to discuss our requirement in order to put in the quotation. That's the ONLY time I met her in our new house. Later we only got to meet her assistant to discuss our feedback and all the faults that surfaced. The meeting time mostly held during office hour weekdays lunch time. Not after work schedule. Imagine we have to rush out during office hour, skip our lunch just to meet him and discuss with him. Well, I don't think her assistant is giving us professional idea such as where should we put our toilet accessories etc. I prefer face to face communication rather than just phone communication with ID. 2) Called our ID for a few times regarding water leakage problem but nothing being done. Before all the toilets stuff put in place, they just let water leaks from the pipe, don't even bother to shut the main water supply. So irresponsible. 3) I would said the plumbing work quite lousy. Cannot understand why the pipe is not straight! http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121107_075133.jpg 4) Be careful when you requested them to do anything EXTRA such as mounting toilet accessories, their workmanship is so lousy. The glass shelf is shaking even before start using it. http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121107_075221.jpg 5) This is really unacceptable to me, can see from the photo the piping outlet hole they just simply do, how can a more professional work ended up to this big hole result. http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121107_075255.jpg http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121107_075304.jpg 6) As for the carpentry work, not really excellent job, do expect something like this in the end. http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121107_075718.jpg 7) Crack false ceiling, I wonder they really check on the end result after the contractor finished their work. http://i357.photobucket.com/albums/oo17/gohleemin/Urban%20Design/20121107_080025.jpg Conclusion, you really need close supervision on the renovation progress to make sure they are doing their job properly. Already told them our unsatisfactory comments, let's wait for their corrective result and I'll update again.

Hi, Just called Kenneth just now, he's fully booked and not free till end of ghost period. Might need to find other ID instead of Kenneth.

Hi, Can someone PM me *** contact no? Thanks!