Snowjasmine

I must be the unlucky one. I have recently used Hoyoyo as middle man for my purchases from Taobao web and had a really bad experience with them and will like to share. The main issue I had was the hidden costs. When arranging for shipment, there was an option to choose if we want to keep in original packaging or allow Hoyoyo to repack the items. If you choose the first option, got to pay extra RMB10. If you choose the latter, Hoyoyo will not be responsible for any damage. This was never stated on their website and info was available only after you have placed an order and made payment (charge by supplier, including domestic delivery charge) for the items. Later we realised that actually Hoyoyo will not take any responsiblities for any damage as 1 of our item was broken so we paid RMB10 for nothing. They also charged us extra RMB100 to add on extra wooden frame to protect the item (claims it is fragile). Tried to argue why we need to pay extra as this is part of packaging but failed. Felt like being held ransom as if you don’t pay, they will probably not deliver the items to you. When the shipment arrives, it was actually for our small wooden shelf, which I think is an overkill. They also don’t inform you prior delivery when the items reached Singapore. I have requested them to give me a call but they said they don’t do that, and no alternative solutions given. The best part is that if you are not at home to receive the items, you will need to pay additional for them to re-deliver. They have tracking info posted online to your account but status was only updated on the day itself and only 5 hours before they reached my house - how to arrange for person at home at such short notice. I will definitely not use Hoyoyo or buy from Taobao as it is too high a risk to take. It is not exactly worth taking the risk as the shipping cost alone for my case is more than the cost of the items, and I have to bear many unknowns to ship the items over - hidden costs, inaccurate description of items, damages (as Hoyoyo states that they are not responsible for any damages).

Yup... agreed that Marcus service is excellent. His after sales service also top notch, i feel at ease buying from lite fusion knowing they will be responsible for what they sold to customers. Their prices is competitive and can try to match whenever they can. Will definitely buy from them again in future...

Hi Pinkwhale.. I'm interested in your Samsung Washer WD8804 too, so far so good? Any pros and cons? Thanks!

thanks casa...! That what i felt too, we are not going to close windows all the time, so there will be ventilation loh... Cos they told me once you got windows, whether you keep it open or close, they die die want you to install the piping.

Hi..the sales staff at citygas told me that Rinnai heater got to install a 'flute' for ventilation/safety purpose if we were to have windows installed at service yard. But we are not going to close the windows all the time at service yard, so, we really have to cut a hole for the flute 24/7 ventilation?? It's not cheap too... Any one has experience on that? Thanks!

Hi Paloma, Like your deco too. Pls PM your ID's contact details and cost of reno. Many thanks.

Hi Pinkwhale, Love your house, it is so beautiful. I particularly like your dining table and brick wall, so unique. Can you PM the contact details of your contractor and total cost of renov? Many thanks.