ejelectrical

To starlyte, You order this Hitachi fridge and Bosch washing machine on 31 Oct 2011, our sales person did ask you to make full payment for the product to hold the stock, end up you only pay deposit and your estimated delivery was on 15 Dec 2011. We promised to secure till 15 Dec 2011. Towards end of the year 2011, we tried to call you and ask when's your delivery date, you told us your house is not ready yet and ask us to put an open date. We had secured the stock all the way from 31 Oct 2011 to early Apr 2012. On early Apr, our sales person had called you again to ask you as to when to deliver the fridge, but you told us that your house was still not ready and you couldn't give us a date. Our company can't afford to hold the stock for you in our warehouse for more than 6 months with no confirm date of delivery at all. Moreover you didn't make full payment to this fridge which means that you have the right to change the item anytime to any other electrical item. On 22 May 2012, you called us to deliver the fridge and washing machine to your place on 26 May 2012 and we told you that the Hitachi fridge currently has no stock so we delivered the washing machine and the free gift(which is no longer available now) to your place on 26 May 2012. As the model of your washing machine doesn't have free gift anymore, but as per your order form stated, the free gift is still given to you as promised. As for the fridge, we have told you that the estimated shipment date will be on the 10-15 June 2012. With regards to your unhappiness of the no stock situation, we allow you to cancel the order for the fridge and change it to other items. If you still feel that it's unfair to you, please think about us keeping this stock for you for more than 6 months.

To starlyte, You order this Hitachi fridge and Bosch washing machine on 31 Oct 2011, our sales person did ask you to make full payment for the product to hold the stock, end up you only pay deposit and your estimated delivery was on 15 Dec 2011. We promised to secure till 15 Dec 2011. Towards end of the year 2011, we tried to call you and ask when's your delivery date, you told us your house is not ready yet and ask us to put an open date. We had secured the stock all the way from 31 Oct 2011 to early Apr 2012. On early Apr, our sales person had called you again to ask you as to when to deliver the fridge, but you told us that your house was still not ready and you couldn't give us a date. Our company can't afford to hold the stock for you in our warehouse for more than 6 months with no confirm date of delivery at all. Moreover you didn't make full payment to this fridge which means that you have the right to change the item anytime to any other electrical item. On 22 May 2012, you called us to deliver the fridge and washing machine to your place on 26 May 2012 and we told you that the Hitachi fridge currently has no stock so we delivered the washing machine and the free gift(which is no longer available now) to your place on 26 May 2012. As the model of your washing machine doesn't have free gift anymore, but as per your order form stated, the free gift is still given to you as promised. As for the fridge, we have told you that the estimated shipment date will be on the 10-15 June 2012. With regards to your unhappiness of the no stock situation, we allow you to cancel the order for the fridge and change it to other items. If you still feel that it's unfair to you, please think about us keeping this stock for you for more than 6 months.