calebjoyce

The url for the news article is http://www.straitstimes.com/premium/forum-letters/story/why-case-couldnt-do-more-help-consumer-20120919

"Why Case couldn't do more to help consumer", the reply from CASE on EHG is published on today newspaper. Dear all, pls help to comment and create public awareness, and hopefully the authorities can take action soon

kindly leave yr comments & support, let united together and The Just shall prevailed. the link is http://www.straitstimes.com/premium/forum-letters/story/seeking-redress-tribunal-case-police-gets-customer-nowhere-20120912

Dear all, sick and tired of all the ridiculous excuses from EHG, i have taken action and published a article on EHG in straitstime yesterday to let our injustice be know, create awareness and hopefully the revelent authority will take action.

Hi yuanjiun, could you let us know what was the IO's advice on actions to take? does it mean that we will be able to get our money back once Attorney General Chambers prosecute them? any furthur updates so far? EHG has been completely uncontactable nw, weather by elson's HP, company phone , email, appears to have completely disappear.

Im the latest victim. the following is our story , extracted from our recent email to their boss ============================================================================================ We were at the Expo Exhibition on 12/2/2012 and come across excellence Pte Ltd Booth. We ordered the package deal of furniture at $5,988 and we made full payment. We were told that delivery would be made on 28/4/2012. One week before the delivery on 28/4/2012, we called Elson and told him to hold the furniture in trust for us until our house is ready and he told us that our furniture can be delivered anytime, just give a week notice for arrangement of delivery will do. On 18/6/2012, we informed Elson for the furniture to be delivered on 30/6/2012, our Move-in date for our house. However it was only on late 28/6/2012, that Elson informed us via sms that he is unable to deliver the furniture as promised and with no definite date to deliver. Subsequent numerous calls to contact him failed to receive any response. Personally, I have made numerous calls and my husband make 20 over phone calls to contact him on 28/6/2012, which none was answered. It was only after that, then we managed to receive an sms from him that the furniture can only arrived End July. On 29/6/2012, we made a personal trip to your office at Kallang Pudding around 2pm that we finally managed to get hold of him and demand our refund as your company has failed to deliver the goods as promised. However he told us , he is unable to made a decision and have to consult you, his boss/manager, and that you were in China and and can only give us an answer on monday. On 30/6/2012, John from your office called me while we were traveling on taxi, and told us that our furniture will arrive some time in August instead! On 2/7/2012, we have made numberous calls again to Elson which again is none answered. We are really unable to trust your delivery date, which keep shifting from 1 week notice to End July and to some time in August. As of now, we have move in to our house, with no sitting chairs or even table to dine in, my family and i having sitting on the floor, and dinning out everyday. Appreciate your understanding and consideration that we are unable to wait indefinitely for our furniture to arrive and thus request a refund. As such we have filed a case with SCT, however we hope that things could be resolve and awaits your answer as soon as possible. Pls contact us if you have any queries. ============================================================================================ Kindly advice:) has anyone managed to get a refund from them?