tbtrian

Dear all, I'm writing this in appreciation for the hard work put in by Ms Carol Lim and her team from Summit Design Studio(SDS). We were about to receive the keys to our new home at Telok Blangah in Dec'11 and was shopping around for furnishings and renovation ideas during an Expo show in Nov'11. That's where we met Carol at their road show and had an initial layout planning at Expo. We were quite happy with the advice and proactive response from Carol during the layout planning and was promised a quotation within the next few days. True enough we got an initial quotation soon and we felt that the quotation was detailed,practical and in accordance to our requests. The pricing was also reasonable compared to the research we did online. The online community was also full of compliments about SDS works and therefore we decided to place our trust on Carol and SDS and signed up our renovation with Carol without getting any second quotes(pretty lazy here, hehe).It proved to be a good choice in the end. We received our keys on 1st Dec'11 and had a site meeting with Carol that very evening . Carol understood that we were rushing to move in before Lunar New Year in mid Jan'12 and the renovation works commenced ASAP. Despite the very packed period for her sub-contractors, Carol came up with a work schedule to suit my shift work schedule and pushed for her contractors to keep on track as far as possible. She kept us updated on the possible delays or hiccups via whatsapp or email regularly and the whole renovation period was considered rather smooth-flowing.Her team of electricians, carpenters, tilers , plumbers and cleaner were friendly and helpful throughout the renovation period. The electricians and carpenters were especially responsive to our feedback and tried to rectify on the spot on most occasions. Carol and her team's after sales service was also worth extra mentioning as well. She helped to arranged for touch ups even after handing over.Almost 6 months after moving in, the carpenter and Carol still offered to exchange a heat related defect in our kitchen for free. We really appreciate and feel her dedication & commitment in making our home like her very own home. The final product was up to our expectations, if not better. The 3D drawings and advice from Carol were helpful in our choice of colors and laminates. We were able to move into our comfy nest on time on target during the peak period before Lunar New Year. A very big 'Thank You' once again for Carol and her team from SDS.