Dear Sir, You have received your full refund cheque on 21/4/2012 via speedpost. We hereby apologise again for the hiccup in our service that you had to wait so long for your sofa. We have investigated the incident and discovered it is due to human error and the staff involved has since been dealt with. We have put in measures to ensure that this does not happen again and we strive to serve all customers better henceforth. CHEERS