I also had a bad experience with Everjoint when I purchased a Joven heater from them two weeks back. (such a pity that I did not come across your post then else I wouldn't hv gone there all the way to their shop to make the purchase. They offered us a price of $355, with installation, and we could not negotiate any less. Fine. When the uncle come n install the Joven heater, the uncle do not even know how to turn off the main water supply valve and even accuse us that our flat is old n the valve is not working and we must ask PUB to come and change. So he end up installing the new water heater with water running at full blast throughout the whole process! Gosh there goes my water bills for next month! Moreover, he tried turning the main water valve till it's leaking, and we eventually hv to make a call to the town council to send their people down for inspection. Luckily it's not a big issue. Thats not all! The uncle went on to install the water heater, and after installation, we realized that the whole water tank looks crooked and slanted, and now it is somehow like a eyesore to us whenever we step into the bathroom! When we asked him why it's not straight n looks slanted, the uncle said that it's our old heater brackets that are blocking the way, say as if it's not his fault. Finally when it is done, there is actually a small leakage at the hot water outlet pipe just below the heater, which I did not realize until the uncle was gone. I hv no choice but to call Everjoint to ask for that uncle handphone number to ask him to come n fix the problem. To my surprise, they sound very rude, n super reluctant to give us the uncle's contact number. He simply say he will call his guy personally. Fine. Then waited for 2hrs there is still no reply from Everjoint on when the uncle will come back again to fix that small problem. The uncle only came eventually after numerous calls to Everjoint to pressure them to settle the issue on the same day. I m totally disappointed in their service, and swear that I will never get anything from them again! What a bad experience..
