Dear Mr EL I've read some good comments on EL and read how you respond to all the challenging ones. Despite the negative comments, I took the chance & ordered a Model 8530 half-leather 3-seater sofa (which I like very much after searching for weeks) + a coffee table from EL on 4 Mar 12. I was served by Alvin personally, who later handed over to Richard. Both were very friendly and professional in explaining the products to, and serving me. My order no. is 10909, delivery end May 12 (TBC). Only 2 days after closing the deal, I received a letter from Richard asking for my mobile no., which I forgot to pen down in the order, so that EL could contact me later on the delivery date. He also took the trouble to look for and recommend a dining table (attaching a brochure) to me after hearing my requirements 2 days ago (although I did not find it suitable still). The lady staff (as Richard was out of the office when I called) who answered my call/took down my contact no. was also very friendly. But as I read more on this thread, and on other threads on how even the most reputable vendors can c*ck up, I'm getting really worried about my order - whether it will be delivered on time, correct, in good condition, after-sales service, warranty, etc. There're still about 2 months to the completion of my reno & the delivery of the purchased goods. Please do not disappoint me and continue to impress me with the service I received during the the deal. Like what Alvin said to me in person that day: do business must be STEADY; EL wants more and long-term business through good word-of-month from satisfied customers... Keeping my fingers crossed!
