We engaged Kelvin in June despite planning for renovations to start only in Sept. Before signing, both parties accommodated when arranging for appointments and were forth-coming when discussing budgets. We raised our difficulties, and he would provide suggestions or advice. After signing, Kelvin has always been the one initiating us to meet for discussions, choosing of tiles, accessories, etc. In fact, we are super laid-back. Although renovations have yet to start, we trust Kelvin - his works, his commitment. To say he is over-rated, it really depends on the perspective the individual is looking at. One man’s meat is another man’s poison. Be objective.