@ psylence, edisontan, gargamel... i am facing a similar problem with my species couch - small cracks after 13-14 mths, now its a disaster we spoke to their customer service to complain and the factory knows their "leather" was too thin and offer to re-upholster, but want to charge a high transport fee. we feel that there should not be any transport fee since there wouldnt be such inconvenience if they had used quality material at the correct thickness in the first place.. appreciate if the other users who settled with species PM me about how they settled their disputes - reupholstering, refunds, new couch at discount, etc... they only offered the service after we told them that we know there has been alot of online complains and another adverse publicity would affect their customers' confidence in them. it has taken us more than a month with constant calls to get them to respond. we are quite fed up with this poor quality and hassle, so decided to post this to update all to see. does anyone want to bring up the matter collectively to CASE to get more momentum and awareness? im attaching the bad condition of my couch - other new cracks are appearing, and can see the stage by stage deterioration
