Cheryl78

thanks to the company, i CANT even have a house warming & i moved in since December. thanks to the company, everytime when my friends & colleagues ask me when am i going to have a house warming, i had to tell them, SORRY, but the sofa that i ordered has not arrived yet. thanks to the company, i am in a very bad mood as i SIMPLY CANNOT UNDERSTAND THE DELAY!!!!!!! they even have the cheek to tell me that they DO NOT HAVE THE LEATHER that i ordered (in May 2011), but Elson told me that the leather was delivered to Malaysia last month. they keep on putting the blame on others, except for themselves.

Hi Kelvin, I have no time to go to CASE yet, but very likely i will do so. This is simply ridiculous of them. And how can they even ask you to write good comments here on renotalk? When we sent the email, we already told them to deliver the sofa in the EXACT MODEL that we ordered, and that we will not accept any delays or whatsoever. i am really seriously fedup with them!!!!!

Hey Kelvin, everytime i send an email, my husband had to call them to ask them to CHECK their email. seriously wth!!!!! when i placed my order in May 2011!!!!! how can a company take 1 year to process 1 order??????????? May i know what furniture did you order from them? and when did you place the order?

hi everyone, this time, i am **** pissed off *big time*!!!! where's the EXH admin???? your company is suppose to deliver my sofa this week, and you told or INFORMED me this LAST MONTH. now, you tell me the same old reason, which is NOT ENOUGH LEATHER. and you want me to wait another 3-5 weeks time?????? seriously, i have had ENOUGH!!!!!!

i think the Excellence Home Admin person only comes online like ONCE A WEEK?????

sighhhhh

HI, since you already know about my case (you mentioned it on 8th Feb), you should know what my invoice number is. I expect my sofa & footstool to be delivered on time on March 22 2012. Like what i have mentioned before, i place an order with your company last year MAY 2011, and it was agreed upon to have it delivered end of November 2011, which is just before my wedding. Your company was kind enough to loan me a sofa so that my relatives could sit down in my place while the traditional tea ceremony was going on. However, i just cannot simply understand about the delay in shipment, the lack of leather, and the fact that the factory was closed in December due to the christmas period. And when you guys told me that the leather has arrived in Malaysia, and that i will get it soon. However, another delay occurred again, due to the CNY period, so the factories are close. Seriously, if you guys know WHEN & WHAT the peak period & holiday season is, than it will actually help you all. And i do remember you guys telling me that sofa will be MADE IN ITALY, but now, it is MADE IN MALAYSIA. May i know how are you going to compensate me for the delay in the delivery of my sofa & footstool?

Elson only replied my email after my husband called him & TOLD HIM to reply my email. in the email, he said that my sofa will be delivered on March 21. I dont even know whether will it be delivered on time or not. Are we entitled to any form of compensation due to their delay?

hi Fedup, please update us when you hear a reply from Elson ok? thank you = )

i also wonder to myself how come i can be so patient. I am going to ask my husband to call Elson NOW, and ask him to reply our emails, as i want everything in BLACK & WHITE. i am SICK of waiting & waiting = (

still feeling very very sore about the issue. even the coffee table that i ordered in December has been made and it will be delivered this coming Thursday. They have not replied my husband's email yet. seriously, how long does it take to make my sofa and why all the excuses for it?

i am still waiting for them to reply my email. like how i mentioned before, my sofa has been delayed from November till now, and from now till next month. and no surprise, i ordered my sofa in May last year. just short of 2-3mths, it will be 1 year soon.

my case is genuine. They promised to deliver my sofa but now, they said my sofa will be delivered on March 22. not that i do not want to believe EHA, but seriously, how can my sofa be delayed for such a long time? = (

who is excellence home admin????????

hi everyone, my husband & i bought a sofa from them last May, and till now, we have not received it yet. My sofa was suppose to be delivered last November, before my wedding. in the end, of cos i didnt get it. Am now using a sofa that they loan to us for my wedding tea ceremony. Reasons that they told me for not getting my sofa on time: 1. NOT enough leather in Italy - they said will deliver my sofa in Dec 2. Factory not open in Italy due to Xmas period - said will deliver in Jan ( i already suspected that the factories will be close) 3. Leather just arrived in Malaysia last week - TOTALLY pissed me off, cos according the Elson, my sofa is 100% made in italy I am **** bloody pissed off, and everytime when i call up their office, NO ONE answer at all!!!!!!! I sent Elson an email last week, asking why is the sofa MADE IN MALAYSIA, when its supposed to be MADE IN ITALY? He told me, right from the beginning, they said only the leather is from Italy & NOT MADE IN ITALY!!!! however, my collegues heard him said that its MIT, and i even made ELson write MADE IN ITALY on my receipt!!!!! i am really totally PISSED off!!!!!! i only paid 50% deposit, and i do not feel like paying them the rest of it.