Hi, your blog caught my attention this morning cos I engaged the same contractor....but my experience was somewhat a pleasant and memorable one... This young lady that you mentioned should be the same one who oversee the reno of my 4A resale. I had a good impression of her right from the start (she does not push me into doing expensive works and give me very practical solution). I agree with her that her pricing is good... Thru out the reno process, she was very reponsible(she spoted tiles demaged by her carpenter an plumber and got it replace without me telling her)... I am a active person with many extra activities besides work, so hardly had time to go down to my reno site... but each time I drop in, was pleasantly surprise with the progress... when I spotted anything not right, just call her...and she will take action to rectify .... I can be very nagging and give her no peace but she took it in good humor and even make a joke out of it... My dad even ticked me off that the poor lady is having a hard time with me at the rate that i keep making changes.... somehow my reno job for her seems endless.... At the end of the project, nearing handover, told her to give a breakdown of the amt i need to top up for the additional works.. I was touched that she did not take the opportunity to squeeze my bank dry)... realised the truth in this proverb - "Do to others what you want them do to you"... kindness beget kindness...