ethankhoo

my sales order is 10665. okay heres my update on my situation. the warranty card is still NOT HERE. and i just called them and they said it could be lost in the mail? 4-5 times posting and all lost? the service guy for the coffee table came but i would like to highlight to CALL TO ARRANGE BEFORE COMING. he called me when i was out and told me he's on the way to my house? what am i suppose to do with that kind of situation? that is all i can say so far, i called in and they said it should be delivered/changed by chinese new year.

oh yea, i felt the need to join the forum just to post it because i feel that it is just unacceptable that for the price you pay for their furniture, i expected much better service. And i will update how my case goes.

Hi everyone, i would like to let everyone know that EL has bad after service. I ordered a 7 seater sofa and a coffee table, which came on time. However, there were 2 issues that i would like to highlight. Firstly, the warranty card was not given to me, so I called them up and the lady said she would post the warranty card by mail to me. this was a month ago. and so far i have called them 4 times and i have not received my warranty card. Secondly, the coffee table that i ordered, BRAND NEW, had a metal piece that dropped off. i brought up the issue to them when i called them but they told me their service side people would call me. When they called me 2 weeks later, he said he would arrange an appointment to come down but he has not called me and it has already been 2 weeks. Then when i called them a few days ago, they tell me the service guy can only make an appointment AFTER CHINESE NEW YEAR. This is the kind of furniture they sell and the service they provide. so i would advice you people to reconsider before purchasing from them.