cyleo

FYI NO!!!...ONE LADY CALLED AND ASKED ME ONLY SAYING SHE WILL CHECK. BUT NOTHING WAS DONE AS WHAT I HAVE EXPECTED JUST LIVE WITH IT.. AND WHAT I HAVE TOLD YOU ..WHAT CAN YOU DO ... NOTHING ....

What can you do?

20570 what are you do ?

Hi EL FYI, I have called several times and repeated my invoice numbers several times. Only when I decide to write in that the staffs bother to reply and quickly resolve my crumpled headrest issue after three months. How? By stuffing cushion to the interior. The crumpled headrest now is not crumpled but bulky/bloated. This is the "service" provided. Never mind I guess I have to live with it.

Hi EL I think the service standard is not as good as it claims to be. I receive your sofa in dec but it was not the correct length as ordered. Your salesman Richard explain the the frame from factory is fix so cannot change the length. I accepted it. But the headrest leather is over tight causing crumpled effect which I request for alteration. Alteration form is filled and I was promised to get it done after christmas. But no one called. Subsequently I call and was told after cyn. Never mind I suppose cyn period would be staff shorthanded. But to date despite me calling two to three times asking for status. No one seems to bother to call me. I guess the warranty period or aftersales service is just marketing tools.

Hi EL Received my sofa last Sat. But the length is 0.2m more than what I wanted. It maybe a small difference but it makes my living room small. Also why is the model from Zolano? What is the leather material used? Sales Order No: 20570.