Hi yapht I think hdb has fluctuating efficiencies. Mayb you wanna call and expedite keys collection if u want it fast. On Wed, I went down to enquire abt our HLE and the duty officer said need another 2-3wks, We said it wasn't acceptable and demanded our HLE by end of this week. On Thu morn, my husband called hdb and asked who the officer is in charge and asked for HLE to be approved by this wkend. On the very afternoon, my HLE is approved. Likewise my neighbour chose their unit in Dec, recd her keys during end Jan, despite hdb telling them they can only collect their keys in Apr. This meant her HLE n keys collection all settled within a mth