Tiler Seng - please do not tell me u actually think it is ok to be hurled at and be threatened at? Well no matter what the situation is I always believe there is no need to threaten or raise one's voice. There are always ways to get around things. I must say that it reflects how unprofessional and immature my ID is and I totally lose my respect to her as an individual. Trust me guys you won't want to deal with such unprofessional and immature when it comes to something like renovation works. The nunerous things that home owners has to see to during renovation work is stressful and demanding enough already. Imagine your ID adding further to worsen all that you are facing - that just ain't helpful at all.