Hi, I agree, the service is very very poor and seems eager to do response with fast reply of email but when ask to drop by to asssesment etc too slow. http://www.flexihomeservices.com/ - DO NOT USE. GUESS TOO BUSY WITH SLOPPY WORK, NEED MORE FREE TIME TO THINK AND REFLECT ABOUT CUSTOMER SERVICE. NOTE WHEN YOU GOOGLE HANDYMAN< THE WEBSITE APPEARS FIRST PAGE.. VERY MISLEADING.