I had bad experience as well from Rozel at Jurong. My wife and I went there looking for a bunked with staircase for my kids. Found one which was nice and suitable. The salesperson attending to us seems very nice. We decided to buy one at the cost of $799 and the guy informed us that we can customize the colors with an additional of $100. So me and my wife spent about 45mins deciding and selecting the colors for the bunked and the steps. The colors were really nice. I also bought mattresses for it and another queen bed with storage. After paying deposit, we left. About half an hour later, I received a call from the sales person asking us to turn back cos apparently, he had showed us the wrong color palette. He said that color palette was from a different supplier. Literally, I was not happy but we turned back. To my disappointment, the color palette he showed was horrible and really unary. You can also see the quality was different. I was angry and unhappy cos we took a long time to decide the colors. I asked my wife to select the colors as I wasn't happy and was thinking of a full refund but my wife said no need. To cut things short, she chose, then we left. On delivery day, when the bunked was delivered as well as the storage, to my horror, the storage queen bed wasn't able to close properly. The delivery insisted that once you put the mattress, its will be fine. Of course I didn't listen to him cos this means that the storage bed wasn't installed properly or defect. Worse, the bunk bed's steps were in such horrible conditions that the laminates were all peeled off and they tried to spray over it to try and cover up! The drawers at the step can't' be opened properly and to my horror when I removed the drawer, the wood frame was actually cracked and broken! I was really really mad. I called up customer service and insisted an exchange before christmas. They said they will try to repair even though I told them its useless, which when they came a few days later to repair but failed. Their service was poor and the boss Mr Ting I think tried to accommodate to us but it was extremely difficult to get him. To summarise, these people will be extremely nice to you before you buy and will say everything can be done or customized but the moment payment is done, thats it. You're at their mercy. Worse, till now, when the door and windows of the kid's room are closed, the moment you come in, your nose hurts tremendously and your eyes became watery. Its something, maybe chemicals from the bunked which I do not know how to get rid of.