william8lee

I have no idea about this fridge, but my advise is avoid all cost at mitsubishi products. I just bought an aircon, ending up with them in small claim tribunal due to their inefficency and care less attitude towards resolving my problems.

Everything was in order. If not it will not work sometime, and sometime don't.

Poor service standard from agent

Retrospective Report on Mitsubishi Electric Gain City installer has done a perfect job on 01-08-2011 to install my Mitsubishi Inverter System 3. But happiness doesn’t last long. 2 days later, the aircon has not functioning well and having intermittently cooling problem which were not cold in the 2 rooms. Call Gain City on 10-08-2011 and the installer response within 24 hours to check the gas pressure and certified there is no leakage. On 12-08-2011, the Mitsubishi technician came and didn’t detect any fault and they left. Over the few days the problem happened again, causing disturbance to me and my family in the sleep because the aircon becomes very stuffy. Call the service centre again and they said they will send a supervisor, Mr Leong to install a data logger to my aircon. Appointment was made on 19-08-2011 morning. Mr Leong forgotten about the appointment until I call the service centre to check. He later called admitted and apologize for he has forgotten about the appointment. Later he came and installed the 2 logger to the 2 bedrooms. On 22-08-2011, The technician came and collect back the logger to upload data. Call the service centre in afternoon for results, the receptionist contact Mr Leong and promise that he will contact me around 5pm. But he never call at all. On 23-08-2011, call service centre several times to insist someone to call me (that include Mr Karlos, the service manager)and no response from anyone. At about 3pm, Mr Lee from service centre called and said that according to the logger results, my aircon was working fine. I asked him how about the data on Sunday night (21-08-2011), and he said that the logger didn’t record on Sunday night. (Which the problem happened to the MBR on that night until Monday morning, where the other room the logger did recorded) I asked him then what should we do now. He answer that “IF I WANT THEN I SHOULD CALL THE CUSTOMER SERVICE OFFICER TO BOOK ANOTHER APPOINTMENT TO INSTALL THE LOGGER AGAIN!! then he hang up on me. I think he should as least help in the arrangement not asking me to call myself and also not to hang up on me. I was very unhappy so I called to meet the General Manager, and appointment was confirm as the receptionist said that he was in the office. I went to the service centre to look for the General Manager, the service reception said he was on the phone and ask me take a seat. 10 minutes later, she told me that he was not around. Ask me to proceed to the Asia Office (next building) to see the General Manager there. So I went over, the receptionist said there were too many General Manager around and which one I would like to see. I told her I would like to see the Service or Sales General Manager, she told me then both also not around. Later she called several times to the service centre just to get service manager to come over and talk to me, but after waiting for 45 minutes then Mr Karlos and Mr Joe came and they also admitted that the aircon was not able to cool the room according to the logger data. I made my proposal to them as follows; 1. To replace my aircon system with a NEW one, or 2. To return the product, or 3. We will settle the dispute with Consumer Association. Mr Joe promised to reply me with a favourable reply by 24-08-2011 5pm and Mr Karlos said if they need more time they will definitely call me. Today until 5pm, nobody call me (empty promises again). So I call Mr Karlos and he said he need more time, and request that he may need to send their engineer down to my place again. I rejected his request and informed him that I still stick to the proposal as mentioned above.

Just install the System 3 inverter. For 22 days having intermittent problems on the aircon. The service people seems not interested to resolve the issue for me. pushing responsibility here and there. Please consider carefully.

Please avoid all cause for this brand