lovelybutterfly

Hi EL, Thanks for the prompt reply and explanation on the cause of delay. I am glad to be assured that action has been taken to process my order. Perhaps for better future after-sales service, it is better to follow-up with an email after verbal confirmation. This is to assure the customer in "Black and white", action has been taken on the order. Will await for the delivery of the sofa on 10th Sept.

I do not have a very good experience with Executive Living. My sofa was delivered on Jul 30. There was a misalignment of the mechanic pull-out 1st seat and the manual pull out seat of my L-shaped 3 seater sofa. The mechanics failed to fix it after 2 hours in my house. I told the sales staff Don that the set of sofa had been punctured with nail several times due to trial and error of aligning the seats. Was assured that EL will replace a new set to me by 1 Sep. However, I received a call from the Showroom Assistant-Alvina on my sales order status on 15 Aug. Shocked with this call, it triggered that perhaps there was no action done. I requested Alvina to check with the manufacturing if this had been processed. The following days, she was supposed to call me as promised, however, I received no such calls from her even after 3 follow-ups with her. She has very poor customer service, she didn't even apologised on her non-return of a courtesy call to a customer! I'm very agitated with such service. Will log a complaint soon.