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skylimit1979

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Posts posted by skylimit1979

  1. Posted

    Thanks for the help. Will wait for the call from your colleague. By the way, have you send out my warranty card?

    Hi EL,

    Can I check when will I be getting my Sofa back? It has been more then 1 month since your guys brought my sofa back for rectification.

  2. Posted

    Hi Skylimit1979

    We have yet to send out the warranty card to you because there are feedbacks from you. Your warranty card will be send out to you once your sofa has been delivered to you. I had told my colleague to check with the logistic side for your delivery date. Thank you.

    Hi EL,

    Thanks for the update.

  3. Posted

    I do agree with Dave that there will be risk but as u mentioned I believe EL will take good care of my sofa. A question to ask, as this is a L shape sofa, do you guy dismantle it into 2 portion (the L portion and the 2 seated portion) and just bring back the 2 seated portion (where the problem is)?

    This Saturday morning will be a good time, pls advise the timing?

    I do appreciate the effort and service that EL has offer to me, I do hope that my sofa will return in good condition. Last of all, I've receive the call from EL today to deliver the FOC item. Thanks for your follow up.

    Hi EL,

    Just to check, have EL send out my warranty card? Cause till now, I've yet to receive it.

    Any update on my sofa delivery date?

  4. Posted

    Hi skylimit1979

    We will only bring back the portion that we need to rectify, I cannot promise you that this Saturday will be a good day for us but I will try. My guys will call you sometime these two days to confirm the timing. I am glad that you had recieved your leather kit. What we will do is to stitch back the thread that was loose. I hope you will be satisfied after that. Thank you.

    Thanks for the help. Will wait for the call from your colleague. By the way, have you send out my warranty card?

  5. Posted

    Hi Skylimit1979

    In order to ensure your satisfaction, I will arrange to bring the sofa back to rectify it. I hope that this will be seen as goodwill on our part. Of course like what dave says there are risks during transport but its our duty to ensure your sofa will be transport from point A to B unscathed. May I know when is the best date for us to bring it back? The duration will be about 7 days before we can return you the sofa. Please advise. Thank you

    I do agree with Dave that there will be risk but as u mentioned I believe EL will take good care of my sofa. A question to ask, as this is a L shape sofa, do you guy dismantle it into 2 portion (the L portion and the 2 seated portion) and just bring back the 2 seated portion (where the problem is)?

    This Saturday morning will be a good time, pls advise the timing?

    I do appreciate the effort and service that EL has offer to me, I do hope that my sofa will return in good condition. Last of all, I've receive the call from EL today to deliver the FOC item. Thanks for your follow up.

  6. Posted

    Frankly, I will not be able to accept it too because it is white thread against a dark background and an eyesore to me. But this has nothing to do with poor workmanship because is obvious from the picture that the thread was damaged by something/someone after the sofa had been manufactured. You risk further damage to the sofa if you want EL to bring it back and have them removed all those stitches in order to give it a new stitch.

    At first I too thought the thread was damaged by something/someone, but when i look closer, if something did scratch out the thread there will defintely be scratches to the leather/PU.

    Why do you said i risk further damage to the sofa if EL bring it back??

  8. Posted

    Hi skylimit1979

    Yes you can cut the loose thread away, the warranty will not be void, or you might want to leave it alone. As long as your sofais giving way, we will take all necessary actions to rectifythe problems. This is just a very minor issue, a loose thread will not do any damage to your sofa, you can rest assure. Our guys will call you to arrange the timing with you for the leather kit. Your warranty card had been sent out under my supervision. Have a great day!!!

    Yes, this is just a minor issue to EL and Yes this won't cause damage to the sofa. But as a consumer, this is a sore eyes as it's very obvious. Although this is not an italian sofa which cost more the $5K but for the price I paid $2K is alot to me. I'm not expecting 100% prefect finish product (even an expensive car will have problem) but just a solution from EL. I'm really very disappointed with the workmanship and so call warranty that cover the stitches. What if after 5 yrs and the stitches start to get worst and expose the internal filling, will EL still bear the responsibility after the warranty coverage?

    I cant accept your solution to just leave it or cut it away. I hope that EL can bring the sofa back for re-stitching.

  9. Posted

    Hi skylimit1979

    As you mentioned you sofa was recieved a few weeks ago, I had checked and am sure that those warranty cards had been sent out. The defination of stiching means that the stiches has loosen and the fillings has been exposed. We will have to change the whole piece of leather/PU for you.

    As I had mentioned before, we will honour what had been said, its not justifiable for us to change the leather/PU for you just because of a loose thread. What I can assure you that if it deteriorates, we will take action. You have to understand the rationale behind why do we want to warranty our stiches,its because we want our clients to rest assured that the stiches doesnt come loose and expose the fillings inside, the sofa becomes unusable.

    As for your FOC Item, I will send our guys to deliver it. He will contact you tomorrow to arrange the timing. Thank you.

    Your explaination is accepted. So I've to bear with this loose stitches for as long as this sofa can last me is it? This doesnt make sense at all, am not asking you to change the sofa or replace the leather/PU. Am just asking if you guys is able to just sew or stitch it back or is there a solution that you can advise me. I cant be living with this loose thread forever. I've thought of cutting the loose thread away, but it will have a gap in between the stitches (and am afraid that the warranty will be void). SO YOU TELL ME WHAT NOW!!!

     

    So your delivery guy will deliver the FOC item and the warranty card?

     

  10. Posted

    Hi Skylimit1979

    BAsed on what you have shown me, that is not consider a defect. A defect is being called a defect when the fillings are exposed and the leather or PU is torn. As the sofa comes with double stiches, it will not be torn that easily. I had checked and it seems that the warranty card is being sent to you, if you have not receieve it maybe it has been lost in the mail. Please let me know your invoice number and we will send a new warranty card over. Please advised me what is the free gift that has been promised but not delivered. I will make sure that it will happen. We will send it up personally for you. But Still its of utmost important that you send me your invoice number so that I can proceed with it. Thank you for posting.

    Hi EL,

    As what you mentioned, this shouldnt be happening because your sofa comes with double stiches, so how do you explain this? So if this doesnt mean defect or poor workmanship, so am I right to say EL won't take it as a warranty claim and won't rectify this problem as the fillings are not exposed yet? in your post #23, you stated that "5 years against stiching & 10 year against structural damage" My question is will EL honor this so call " Not Defect" (as mentioned by you) and help me rectify this problem?

    Am curious how do you know that the warranty card had been mail out to me when I didnt even give you my invoice number. Are you just saying this to cover EL mistake?

    This my invoice number 10448, the FOC item is indicate in my invoice I believe you will be able to see it.

  11. Posted · Edited by skylimit1979

    Hi EL,

    I've received my sofa couple of weeks back and am very happy with the finishing product. but recently, i realise there's a thread that is torned on one side of the sofa. I remember in one of your post, this defect is consist under manufacturing defect which is cover under the warranty policy (correct me if am wrong). can I know if this is the case?

    Also, i remember correctly that when am at your showroom your sales mentioned that all sofa comes with a 5 yrs warranty card. But I was not given at all. Is the delivery guy suppose to pass me the card or am I suppose to collect personally?

    Last of all, I'm suppose to have a FOC item given by your sales but didnt receive it at all. Pls verify.

    sofa1-1.jpg

    sofa2-1.jpg

  12. Posted

    i'm using Mitsubishi system 3. Understand from aircon guy that Mitsubishi Heavy Industrial is relatively new as compared to Mitsubishi and he can't comment much. Settle for system 3 for all bedrooms only. I assume you are getting a separate compressor for living room/dining. That was our initial plan until we changed our mind and decided no aircon for living room since it is open concept with kitchen. The aircon guy told me you need about 8000+ for rooms and 12000 + BTU for living/dining.

    Actually, MHI is not very new. just that not many know and use it. Am getting a system 4 instead. i spoke to my ID and aircon guy so far he had installed a couple of MHI and no problem encounter by the owners. but just curious why some forum guy install got problem.. So dont know whether should change to Daikin instead but my wife dont like.. headache.

    I think for your case it wont be practical but for mine, i've the glass wall.

  13. Posted

    Good thing you have ID. We're very much on our own as our contractor prefers us to work directly with various parties to get the best bargain. However some wrong decisions were made eg. aircon trunking run from the master to all bedrooms and the trunking can be seen from bedrooms. Hopefully built in wardrobes can hide the flaws. I'm at blk 445b and most likely will move in in Oct as built in will only complete end Sept.

    So far the false ceilings are up and next week for paint and subsequently will get the flooring and grills done up.

    I realise that the other two fellow member also staying at 445, how come no one stay at 443A....

    That's why I rather pay slightly more for ID, if not I will be like you very involve. Even nw with ID am already very involve, can't imagine if I don't have an ID.

    By the way, what brand of air con are you using? System 3 or 4? I about to install the mitsubishi heavy industrial but am having second thought because heard a few complain that it's not cold and PCB of the compressor spoil... Blah blah blah....so am trying to ask my air con guy if I can change, but I ve no idea what to change to.

  14. Posted

    Looks pretty good. Like the way the ceiling and lights blend well. Seems like you will be moving in soon :)

    Thanks, it's all the great design my ID had done. But there's still some carpentries works that are wrong, lucky me ID is all out to change n correct them. I guess almost all renovation are like that.

    Must of my furniture will be up on 3 sep so maybe by mid sep should be done then I see which date is good to have the grand opening.

    What about u have u started ur renovation? By the way which blk are u at?

  18. Posted

    My living TV console using BLUM system.. wohaha

    27.jpg28.jpg

    Worker assembling the base of my dining settee

    26.jpg

    View from my MBR of my walk way

    25.jpg

    MBR wardrobe 1. The cabine above the side table is slightly wrong, its too long and the depth is to big. I've told my ID to make it shorter and decrease the cabinet depth by another 1/3.

    24.jpg

  19. Posted

    Downlight opp dining table

    34.jpg

    Kitchen light

    32.jpg

    Service light - long and bright

    31.jpg

    shoe cabinet - the cabinet too short it suppose to start from the wall behind the door all the way to the dining area. miss comm of instruction btw my ID and his contractor. so they are gg to add on. therefore the design will be slightly different from my 3D, will update later

    30.jpg

    Living divider

    29.jpg

  22. Posted

    Hi skylimit

    just to let you know that I have managed to find a PE and renovation work will start tomorrow. In the end we may opt for open concept ie. tear down the walls and built bar-top cabinets (L-shape) and do without the door even for the kitchen to dining area.

    Thats good. Sorry for not getting back to you on my PE as my account was giving me some problems.. i totally forget able it after i setup a new account

    why dont you do a mini island instead of the L-shape cabinet, i believe it will look nicer. not too sure if u will be having aircon in the living room, if yes then it will take a long time for the whole area to col down and electricty will raise :). so do u have ur 3D design done up? will like to see ur design.

  24. Posted

    Hmmm last nite I went home and shake it abit, and it does 'wobble' as well. I think its normal ba? I think my glass is fixed using silicon one. My previous house also like this, stayed for 5 yeares, nothing happened ar.. I don't think you need to worry too much..

    So it true that it will wobble. But am a little scared as I ve a 21 months years old girl, I scared she will go push the glass then die.

    I think I better get my ID to add a frame on the top so that it's more firm.

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