skylimit1979

Hi EL, Can I check when will I be getting my Sofa back? It has been more then 1 month since your guys brought my sofa back for rectification.

Hi EL, Thanks for the update.

Hi EL, Just to check, have EL send out my warranty card? Cause till now, I've yet to receive it. Any update on my sofa delivery date?

Thanks for the help. Will wait for the call from your colleague. By the way, have you send out my warranty card?

I do agree with Dave that there will be risk but as u mentioned I believe EL will take good care of my sofa. A question to ask, as this is a L shape sofa, do you guy dismantle it into 2 portion (the L portion and the 2 seated portion) and just bring back the 2 seated portion (where the problem is)? This Saturday morning will be a good time, pls advise the timing? I do appreciate the effort and service that EL has offer to me, I do hope that my sofa will return in good condition. Last of all, I've receive the call from EL today to deliver the FOC item. Thanks for your follow up.

At first I too thought the thread was damaged by something/someone, but when i look closer, if something did scratch out the thread there will defintely be scratches to the leather/PU. Why do you said i risk further damage to the sofa if EL bring it back??

Hi Lim75, do you mind sharing Master Cheng contact. do you have any idea how much she charge for FSM house audit?

Yes, this is just a minor issue to EL and Yes this won't cause damage to the sofa. But as a consumer, this is a sore eyes as it's very obvious. Although this is not an italian sofa which cost more the $5K but for the price I paid $2K is alot to me. I'm not expecting 100% prefect finish product (even an expensive car will have problem) but just a solution from EL. I'm really very disappointed with the workmanship and so call warranty that cover the stitches. What if after 5 yrs and the stitches start to get worst and expose the internal filling, will EL still bear the responsibility after the warranty coverage? I cant accept your solution to just leave it or cut it away. I hope that EL can bring the sofa back for re-stitching.

Your explaination is accepted. So I've to bear with this loose stitches for as long as this sofa can last me is it? This doesnt make sense at all, am not asking you to change the sofa or replace the leather/PU. Am just asking if you guys is able to just sew or stitch it back or is there a solution that you can advise me. I cant be living with this loose thread forever. I've thought of cutting the loose thread away, but it will have a gap in between the stitches (and am afraid that the warranty will be void). SO YOU TELL ME WHAT NOW!!! So your delivery guy will deliver the FOC item and the warranty card?

Hi EL, As what you mentioned, this shouldnt be happening because your sofa comes with double stiches, so how do you explain this? So if this doesnt mean defect or poor workmanship, so am I right to say EL won't take it as a warranty claim and won't rectify this problem as the fillings are not exposed yet? in your post #23, you stated that "5 years against stiching & 10 year against structural damage" My question is will EL honor this so call " Not Defect" (as mentioned by you) and help me rectify this problem? Am curious how do you know that the warranty card had been mail out to me when I didnt even give you my invoice number. Are you just saying this to cover EL mistake? This my invoice number 10448, the FOC item is indicate in my invoice I believe you will be able to see it.

Hi EL, I've received my sofa couple of weeks back and am very happy with the finishing product. but recently, i realise there's a thread that is torned on one side of the sofa. I remember in one of your post, this defect is consist under manufacturing defect which is cover under the warranty policy (correct me if am wrong). can I know if this is the case? Also, i remember correctly that when am at your showroom your sales mentioned that all sofa comes with a 5 yrs warranty card. But I was not given at all. Is the delivery guy suppose to pass me the card or am I suppose to collect personally? Last of all, I'm suppose to have a FOC item given by your sales but didnt receive it at all. Pls verify.

Actually, MHI is not very new. just that not many know and use it. Am getting a system 4 instead. i spoke to my ID and aircon guy so far he had installed a couple of MHI and no problem encounter by the owners. but just curious why some forum guy install got problem.. So dont know whether should change to Daikin instead but my wife dont like.. headache. I think for your case it wont be practical but for mine, i've the glass wall.

I realise that the other two fellow member also staying at 445, how come no one stay at 443A.... That's why I rather pay slightly more for ID, if not I will be like you very involve. Even nw with ID am already very involve, can't imagine if I don't have an ID. By the way, what brand of air con are you using? System 3 or 4? I about to install the mitsubishi heavy industrial but am having second thought because heard a few complain that it's not cold and PCB of the compressor spoil... Blah blah blah....so am trying to ask my air con guy if I can change, but I ve no idea what to change to.

Thanks, it's all the great design my ID had done. But there's still some carpentries works that are wrong, lucky me ID is all out to change n correct them. I guess almost all renovation are like that. Must of my furniture will be up on 3 sep so maybe by mid sep should be done then I see which date is good to have the grand opening. What about u have u started ur renovation? By the way which blk are u at?

Right side of my kitchen Left side Living TV Console & feature wall View from main door of the foyer + my foyer light Thanks all for now.. will update again once all the cabinet is completed.

Daughter RM Wardrobe Common Toilet view from the living of the walk way finishing of the bomb shelter door

MBR Wardrobe 2 My wife dressing table on the bay window MBR TV console n feature wall MBR Toilet

My living TV console using BLUM system.. wohaha Worker assembling the base of my dining settee View from my MBR of my walk way MBR wardrobe 1. The cabine above the side table is slightly wrong, its too long and the depth is to big. I've told my ID to make it shorter and decrease the cabinet depth by another 1/3.

Downlight opp dining table Kitchen light Service light - long and bright shoe cabinet - the cabinet too short it suppose to start from the wall behind the door all the way to the dining area. miss comm of instruction btw my ID and his contractor. so they are gg to add on. therefore the design will be slightly different from my 3D, will update later Living divider

was too busy with work and travelling, finally found time to upload my renov photos. Hope you guys like it. Fan in Bed RM2 Fan in Bed RM3 Fan in Living Downlight in between dining & living

Bro, Seem like ur Reno is about to complete soon. So have u solve ur air con problem.

Thats good. Sorry for not getting back to you on my PE as my account was giving me some problems.. i totally forget able it after i setup a new account why dont you do a mini island instead of the L-shape cabinet, i believe it will look nicer. not too sure if u will be having aircon in the living room, if yes then it will take a long time for the whole area to col down and electricty will raise . so do u have ur 3D design done up? will like to see ur design.

thanks for the help.. think will check with my ID again.. Will try home fix..

So it true that it will wobble. But am a little scared as I ve a 21 months years old girl, I scared she will go push the glass then die. I think I better get my ID to add a frame on the top so that it's more firm.

Yes it wobble, don't know why. Do u have a frame on top to support or is frameless? Is ur glass embedded into the tiles or sit on an aluminum with silicon apply to hold it?