shawncck

Let us know if u managed to claim back the money... Gd luck...

Hi Roger, u are wrong.... Malaysia company can be dangerous... What happened if u pay deposit and they dun deliver... What is going to happen... Is not easy to get them to refund u.... I am sure malaysia is going to be worse than sg... even though sg funiture line are very jialet liao.... Go Hommage... Very gd... Nice boss and cheap nice funiture... I bought mine from there... U know I saw exact the same round small coffee table at red apple selling for $250 which is only selling for $50 at hommage... Same design... Go down take a look...

Gd luck to u... complain oso useless... they are well known for delay delivery

They are always there at expo fair... If all victims can gather together and make a fuss there... Even they dun refund, we can let others beware of this company...

Once court order is out... They will definitely have to turn up... If they do not, they could be arrested under law of court... Dun worry, go file the claim... Pls dun wait... I really hate to see such company laughing w our hard earn money...

I really hope everyone can claim their money back... Those who havent go SCT... Pls hurry down... Better claim til they bankrupt... Oso rem to claim the loss of use of furniture from them.... Compensation for all the delay and hassle... Gd Luck..

Hi Cheryl, no point to go case.... Go to SCT straight... see them in court... Case is useless... If i were u, I sure go down Expo kick a big fuss and let everyone know how bad their service is.... They usually have exhibtion every month there...

Seriously, there are many ID outside that are good... We are paying hugh amount of money... Not worth to endure their arrogance.... No matter how gd they gd, their attutide sux, u will vomit... why pay to suffer... My advise is to skip such ID...

U can go NTUC Extra... Their price is gd... Cheaper than home fix...

Actually, the quotation is far over priced... they are charging you things that is done free w others.... My advise to skip this company... Super over priced...

Is from him brand new FOC....

For those who have difficulties w them, I guess the best way to get back refund is to make big fuss during their exhibition at expo... Even if u cant get back ur money, at least let other know of what they did...

Mine reno was handled by darren single handlely.... Well job is gd except he is super busy and took quite a long time... But i was not in hurry so it was fine... And after sale service is there... Cos my tap was faulty after 2 month moving in.... Called him and his guy changed a new one for me FOC... So nv regret engaging him... I heard so many complaint about other ID... Lucky I got darren...

Ya, they are from Joo Chiat... I believe the ID could be freelancing for a few company... Guess I will not advise my colleague to take up homeway... Doesnt sound gd base on what u say...

Anymore comments?

I quote this story from comlaintboard... It was terrible... If i were the customer, I will give the sale person a punch on the face... "We went to the Expo exhibition on 2 Oct 2011 and came across excellence home gallery pte ltd booth (their office and showroom is located at 30 Kallang pudding road #04-03 Valiant industrial building).The sales man Elson seah is obviously untrained as he is unable to advise on how many rolls of wallpaper we need when we told him the measurement of our wall. It was until when we get to know measurement of one roll of the wallpaper, before we concluded that two rolls is sufficient for us. We ordered two rolls of wallpaper and FULL payment was made. We were told that the delivery would be made on 29 Oct 2011. One day before the actual delivery, I received a call late afternoon that the delivery of the wallpaper would be delayed and could only delivered and installed on 10 Nov 2011. I requested for delivery on the 12 Nov that falls on a Saturday and asked what would be the delivery time. I was told that they would check and get back to me, no calls was received. On 12 Nov 11, I called the office, wanting to check what is the delivery time but the office is closed on the weekend, I called the sales man Elson, it was only on my 5th call (he have refused to pick up the call) before I finally get to speak to him. He mentioned that he needs to check and get back to me. After waiting for half hour, I have to call back as he did not, to check on the staus. Again, repeated calls before he finally pick up my call and told us "didnt my office call you?" FINALLY, the office staff - named Marcus, returned call and to my dismay, after clarification my order which he got it wrong the first time, was told that the delivery has actually only arrived today! We were very angry as they have mentioned the wrong delayed delivery date, did not bother to call the customer even when the delayed date was delayed again. And worse, they lied that calls was made to us! We requested for refund, only to received excuses and excuses before we decided to give this company also chance as they promised to deliver the following sat which was 19 Nov 11. Elson PROMISED that if the delivery and installation was not done by 19 Nov 11, full refund would be given. Again, he mentioned that the delivery guy would call one day before the actual delivery but no calls was received. On 19 Nov 11, the delivery is finally here at 12pm, to our horror, the wall paper was wrong!!! can you imagine? A check on the DO, we realised that the wall paper product number was written but was blank off. IT was issued by Marcus. It was obvious that he has deliberately issued the wrong wallpaper. A call to him and elson came to the same excuses, wrong order done. We have told Elson for full refund as promised by him the week before, he denied and refused. We have given up hope on this company who refused to let us talk to their boss. We have decided to bring this matter to CASE as nothing could be done since full payment was collected from them. A company who took the full payment and deliberately denied all promises and lied to customers! Any one who visited the exhibition, pls be careful on such cheating cases!"

I think we should let all Singaporean know of it "Excellence" service... Seriously, any way to post ur guys story on stomp or paper?

Hi, I asking on my colleague behalf if anyone heard of homeway located at choo chiat... He mentioned the deals comes with alot freebies... I think is too gd to be true, so like to hear comments here... Anyone any comment?

Finally there are ppl receiving refund.... U are right to say refund is not a form of compensation... If things work well in the first place, refund is not even needed.... So glad this forum this thread is helping others so that they are wary of this shop....

Really sad that such company are still surviving....And they still say settle in your favour... so ironic... I really pity those who bought from them... The delay, the effort to chase, no after sale service... I think they only want to do 1 time business.... No one will ever go back to them... Really hope this thread can share among all ppl in singapore...

But sandblasted door is definitely better than Pddoor.... That is for sure...

Actually their price oso not cheap... I went and the uncle quote me a price which i can get a Havey norman after i ask for discount... I oso find their thing old there... so didnt buy from them in the end... Not worth the risk... Go reputable like best, hv, courts... at least they got customer service to handle complaint...

I really do not want to condemn them... But facts are facts... they are really horrible... Advise to those who consider buying from them.... Unless u want nightmare, if not walk away from this shop no matter how nice their things are... Service lousy and turn face once signed... exact item that could cost few hundred dollar cheaper at other shop... One word... horrible.... Gd luck to u excited

Sad to say, no matter how long grace period u give... I assure u are going to have a nightmare chasing for ur item... Gd luck....