Sharing my experience with Rozel and S&C Furniture Rozel -Personally do not like the shopping experience in AMK...staffs really lack the necessary skill in handling customers...they really tryng to hard-sell!! No way can this behaviour be acceptable especially nowadays customers are more savvy and knowlegable. -Went to Sungei Kadut branch and at least the staffs are not so irritating. They will tag around you but would not hardsell u. They make u feel more like they are there to answer your questions . Have ordered a sofa set from them for my mum and paid abt 30% deposit..a bit too much n shd have just pay 10 to 20% first. Anyway, nobody called me up to confirm the time of delivery. Nevertheless, i called up the logistic and the lady prom to chk abd call me back. Indeed she called me back within 5 mins to confirm the arrival of my sofa in Singapore and told me that another co-worker will call me back for arrangement of time. He called me back within an hour and arrangement done. So far so good and i shall wait and update about the sofa condition and delivery. S&C -Very very good experience with May and Melvin.Both husband and wife display very good customer service skill and patience towards me and my mum. Refuse to let me buy furnitures until i show them my floor plan and measurements of different areaas as she does not want me to get the wrong items for my mum house. After that, both of them really spent time to select and match the items for us. In the end, we got the dining table with chairs, TV console, coffee table,shoe rack and 3 mattresses from them. My mum, who is a fussy buyer really like it very much. All items are to be selected through catalog and too bad i alrdy bot my sofa if not will get it from them. But the problem with buying sofa is that u need to feel,touch and sit on it before u can decide on it. Thats the thing u need to consider when u want to buy from catalog.
