I had horrible experience with Winter International Group Pte Ltd. I ordered a sofa from them in January, delivery to be in March. I called in Apr to ask for delivery of my sofa. The person who picked up my call said he don't know what to deliver for my order, need to check with the sale person, Susan. For weeks, no one called me. I called again but still no one can reply me. Until one fine day in Apr, Teresa called me, after much communication, she finally confirmed on my order (They actually don't know what customed made sofa I had ordered, even though a picture was drawn on the invoice) and told me delivery in May. In early Jun, she then postponed the delivery to end Jun, saying issue with shipment. In May, I also went Expo again, search for the sales person, Susan, whom I guess should be there during the furniture exhibition, I managed to find her and she confirmed no problem with the delivery. Since 24 Jun, I have been calling Teresa daily, to check on the delivery date of my sofa so that I can plan and apply leave from office. I called daily for a week (I really mean daily call but to no avail), each time, the receptionist will tell me, Teresa on the phone, out for meeting, busy etc etc, and said she will definitely call me today, tomorrow, within 40 minutes etc etc, but everytime Teresa did not return call. I was **** mad and request to talk to higher management, the receptionist told me Teresa is the biggest boss in the company. I made a last attempt to try to reach Teresa on 1 Jul, again, receptionist promised me that Teresa will call me for sure, but again, no call!!! On 2 Jul, I went to lodge a report with CASE, and hand delivered a letter signed by CASE, to request for immediate delivery of my sofa, and request for a response latest by 8 Jul. Till today, I have not received any call from Teresa or anyone from Winter International Group Pte Ltd!!! I really don't understand what is the problem with this company, how can one person be so busy that cannot even return a call to update me on the status of the delivery of my sofa? Without any call from them, how can we possibly solve issues?
