My first house, my first renovation. Hubby and myself were pretty confused as we were presented with different ideas and concepts from different ID firms. I happened to chance upon this forum and read up the reviews of Plush Living. Decided to sms Darren for a first appt to see if he will be able to present a better idea and concept to us. If not, we already have a ID in mind that we wanted to engage. Met up with Darren & Yan Ni in early July for the first appt. We were a bit surprised to see another lady with him but he explained that Yan Ni is new and he is mentoring her. Told him our desired layout. He listened attentively and if there is something that he don't think it's right, he will give his honest opinions and advices which we appreciated a lot. Cause there are a lot of minor details that we will pass it off as nothing cause we didn't realise it might become a problem to us in near future. We were impressed with him as he is the only ID that bother to tell us so much about renovation details. Second appt @ his office , he presented to us his quotation and went through every details listed. At least I understand what I am paying for and if there is any material that we don't quite understand, the sample is ready for us to view. My hubby like him best as he is able to give us the price on the spot should we have any additional/amendments to the carpentary works and etc (Maybe he is the boss, that's why). It saves everyone a lot of time as we don't have to wait for him to revert to us and us replying back. We compared all the quotes and PL's quote is quite competitive with the others. I would suggest that you do your homework as well to see if you got a good deal or not. Signed our agreement on 20th July. It was a challenge for him to start work before the lunar 7th month for us as one of our work is to hack wall and this will take 2 weeks for him to get the permit. However, he assured us that he will be able to do the works for us and true enough, he honour his words and we were very glad. Our renovation are currently in progress and will be completed in end Sept. So far, things went on pretty smoothly though there were some hiccups along the way. Most importantly is that he responded promptly and resolve the issue. I guess that is what most of us wanted in an ID. Not someone who just collect the money and go MIA / give attitude. I can say Darren is quite customer-orientated and I'm fortunate to have him as my ID. Of course, at times, he is too busy and you might not be able to reach him on the spot. No worries, he will return your call or sms when he is available. Thumbs up for Darren as of now. Will update again once the whole renovation is completed. That's when I will comment on the workmanship / quality and the overall experience.
