I simply cannot take this anymore. Please reconsider if you are buying from Executive Living. We were enticed by their designs from Expo and were served by their salesperson by the name of Don (short form). We placed an order with them for a L shaped sofa (7 seater sofa), coffe table and dining table with 6 chairs. Our order number is 20092 (to prove that I am the customer not your compeititor who u may deemed to come in here and speak bad about your company). The order is placed on 28th Feb 2011. Time of delivery stated on the sales order is 15th April. Our moving in date to the new hse is on the 15th May 2011. We received the sofa on the 18th May 2011 (fair enough) but there were delays to the coffee table and dining table. I went down to the Expo booth once again on 21st May 2011 intending to get a side table and I got it from them eventually. This time round I was served by Alvin their GM/Boss. I told Alvin about the delays we were facing and he says he will arrange for the side table, pending coffee table,dining table & dining chairs to be delivered to us together (he told me to sms him the sales order no. for the pending items). Hence I sms him on the 22nd May 2011 the sales order no. as told. The side table I bought in cash from the expo was delivered on 26th May 2011 but there is still no sight of the coffee table,dining table and chairs. I continued to send him sms on 26th May, 4th June,19 June but there were NO replies at all from the GM. However, there was a call on the 19th June 2011 (from EL office shortly after I sent him the sms) saying they will arrange to deliver the pending items on the 20th June 2011. Now, you may think all problems should be solved but guess what? They sent us the wrong coffee table and dining table and what's funny is they send the dining table without the 6 chairs! So I sent Alvin another SMS on the 21st June 2011 telling him to bring back the wrong items and I even MMS 2 pics of the coffee table and dining table. I told him to settle this asap as he has delayed the delivery by more than 2 months and I will bring this to CASE if this issue is not resolved soonest. Alvin called me and ask me a very good question "Hey that's not what you ordered! Why did they send those to you?" My reply " V gd question! Why not you ask your delivery man instead why they send me the wrong items?" How can you as a GM ask me the wrongs that your company has done?? I asked him if he is able to accept if we cancel our order and source elsewhere since he has already delayed our order for so long and unable to give us what we want. His reply "Your items are based on indent basis and how can you cancel like this?" He started shouting "Are you aware that your items are based on indent basis and is not displayed in my showroom? How can cancel like this?" I say "Alvin you do not have to raise your voice at me. Please take a look at the sales order and check with your salesperson Don what we have ordered. What stupid indent are you talking about when in the first place you already send me all the wrong items?" He started to cool down and says he has a few new arrivals and want us to go down to his showroom and select from the new arrivals. He requests we go down on the 24th June 2011 which is today, Friday. "You can come down ANYTIME. I will be in the showroom attending to you personally. Just give me a call an hr before you come down". So I confirm the timing with my designer and parents and everyone agrees on the timing 3pm on 24th June 2011. Hence, I give him a few calls on 23rd June 2011 (1 day not 1 hr beforehand) and wanting to inform him we will go down at 3pm on 24th June. The service from this company is incredibly BAD. His phone is diverted to voice mail the whole day and I called him this morning and send him a few smses (on 23rd and 24th June) but no reply. I called his office this morning (24th June 2011) and guess what? The Admin told me he has went to Malaysia! Well done General Manager of Executive Living. Your services are in general BAD! First, deliveries are delayed. Second, wrong deliveries made. 3rd,Delivery of dining table without dining chairs. 4th, you shout at your customer when fault is with your company. 5th, you did not inform your customer you are travelling on the day of appointment and you did not even hand this case over to another manager or person who is capable of handling this situation.
