Executiveliving

Sorry I made a mistake, the price I quoted is a queen, kong size going for 1998 with bedframe

Hi andante84 Yes I am refering to 1200 Plus for that price you could have get a Tempsmart 2 1600 with bedframe. I am sure the 1200 comfort deluxe is a house model of courts with the compatible specs of 1200 plus. Maybe you would like to list out the specs of your mattress?

Hi andnte84 I think the price is a little high, tempsmart 1200 is widely advertise and listed SGD 1698 with bedframe. You can check out in the Strait Times under Life!

Hi twins Hope to see you next week, do let me know early if you were to come down next week. I am looking forward in seeing you!

Hi Twins Sorry for the late reply, yes I will be in EL, what time will you be coming down?

Hi Shaikh I am glad that everything is in order, Thank you for your support in both EL and Plush. I hope that you will come back for the wall paper. Hope that you will recommend your friends to us. have a great day!

Hi lqqchen Thank you for your compliments, comments like these makes my day! To me, customer satisfaction is the best that I can asked for. Thank you, may you have many pleasurable moments on your sofa!!

Hi Sam Finally you are back, I kinda miss you after so mant weeks without hearing from you. Hope you are fine!!

Hi Twins The SGD 2499 Sofa set does not come with a recliner, its a slider model. It does come with a powered slider, yes we do modifications according to our clients specifications at no extra charges, however,the modifications must be justifiable. I am the Business Development Manager for both EL and Plush Mattress Boutique hence I can only be at one place at point of time. I would like to be of service to you, please let me know when you are coming down and I will serve you personally. Lastly, Modern Living @ Parkmall is not related to EL. As for similarities, I think in one way or other there might be resemblance but to be 100% I doubt so. In terms of leather quality and anatomy, I think we have perfected the version that makes it hard to counterfeit. Please let me know when you are coming down by calling our showroom number and let my colleague know that you want EL to serve you. Thank you.

Hi Shaikh I had double checked for you, your sofa will be deliver to you on the 25th Oct 2011 at about 6pm to 7 pm. As much as we wanted, delays are sometimes unforeseeable, in this circumstances, there isnt any delay on our part, your delivery date is schedule on the 26th Oct in fact we managed to deliver it to you on the 25th Oct. I appreciate your concern you wanted us to improve and will definately make sure that happens. In fact I would like to thank you for your feedback.

Hi BenjaminLim I think you misunderstood my reply haha, its alright. ok I try to explain it in layman terms for you. Split leather is geniune leather, as cow hides are thick enough to be split into different layers, split leather is the last layer of the hide to be split. Split leather is not suitable to be used as seats and back cushions on the sofa as they lack tensility/elasticity and will crack or split when being sat upon. In other words, they are not as durable as Top Grain leather. It is market practice that they uses split leather for the non seating parts, split leather are much more cost effective to use compared to top grain leather. In EL, when you ordered a full leathetr sofa it meant full top grain, this is to ensure grain and colour uniformity throughout the sofa. Hence our full leather sofas are not as competitive in prices, In EL we have to ensure quality products as we have a 5 year warranty for all our sofa sets. Therefore, when you enquiried about full leather sofas please be make sure that you know what you are paying for, you might want to ask the sales person if they are giving you top/split or full top. for a 2.4 to 2.6m sofa the cost for a full split is about $400, however the price for a full top is $800 to $1000. Our half leather sofa uses PVC or PU at the back and sides which are not being used, however in our full leather model we uses only full top. For colour options, based from my opinion, there will be a difference of texture and slight variations in clours between leather and PVC, however we will try to matched it as closely as possible, the diffencees for white, dark brown and black is less obvious, as for grey, it depends on what tone of grey you are using. In my opnion, one would go for grey if your design theme is something which is industrial and steel. Else I would not recommend grey as it will be too executive. Nevertheless, its still up to you to decide on what is the best for your house. We needed at least 50% deposit when you place the order and the balance to be settled upon delivery. Zolano is a brand, which is quite widespread in Singapore, we have some OEM models from them which is manufactured according to our specs and requirements. As we are concern about the quality control, we do not want to stress our factories to handle more than they can take. Hence contracted portions of our orders to them. To simplify all that, our Zolano models are exclusive models which uses our leather requirements and specifications. As you can see from here, we take our 5 year warranty very seriously we do not want to compromise on our quality. I hope I cleared your doubts, however plese fell free to post any questions should you have any more queries. I will be most glad to be of service to you. Thank you and have a nice day!!

Hi Twins Its nice to hear from you again, alright its an entirely different model. The sofa which is priced at SGD 2199 is a 2.45m Half leather bovine with manual sliding seats. The latter which is using the same quality leather is 2.6m wide and comes with a powered and a manula sliding seats. The feel and contour of both sofas are different too. As for comfort you have to gauge it yourself which is best for you as it is up to individual preferences. Hope to hear from you again!!

Hi BenjaminLim Thank you for your enquiries, the 3 seater and L shape is going at the same price, as this is a promotional item, we are unable to give further discount. The usual selling price for this unit is SGD 2988. I am sad that my previous posts has been deleted by the administrator, in EL all our full leather sofas uses Top Grain leather, that means the leather on the back and sides of the sofas are of the same quality as your seats and back cushions. It is market practice that for full leather sofas, split leather are being used for the sides and back, the price for a Top/split full leather sofa is more cost effective than a full top grain leather sofa, however the quality will be compromised. In EL we offer a 5 year warranty for all our sofa sets we do not want to compromise on the quality and the durability, that is why we uses full top grain leather for a full leather sofa set. I would like to share with you that we uses corrected bovine leather for our sofa sets, that means, the imperfections are being sanded off and an artificial grain impressed on to the surface and dressed with stain and dyes. Unless you are going for full grain which has natural grains and of course you will have to live with the imperfections. The cost of a full grain and a top grain differs greatly. the former being much more premium. Lastly, since you needed a sofa end Jan next year its advisable that you book early for a sofa set. In EL our delivery lead time is about 8 to 10 weeks. As for the pricing, if you were to follow our ads a few months back, this unit has been selling at SGD 2299 and it has increased to SGD 2499, there will be some adjustments come December, I hope that you understand that material costs has rising tremendously, especially leather, we are suppressing the price and maintained it at SGD 2499 in order to cope with the economic downturn for the past 1 to 2 months. We all know that in Singapore, prices always go north and never south, hence if you really like to sofa, please book it early!! I really love to see you there again, be part of the EL family which so many of our customers has done and we are still interacting with ecah other in the forum to disucss about the sofa sets that they bought which I think its quite interesting. Thank you and have a nice day!!

Hi skylimit1979 Its part of my duty to ensure customers; staisfaction. Hence please feel free tocall our office or post on line should you need any service on our part. Thank you.

Hi Skylimit1979 We have yet to send out the warranty card to you because there are feedbacks from you. Your warranty card will be send out to you once your sofa has been delivered to you. I had told my colleague to check with the logistic side for your delivery date. Thank you.

Hi warlock Its our standard practice to mail out the warranty card to you. As for the cleaning kit, there is no indication on the sales order, hence our guys did not deliver it to you. However, you can always collect it from our showroom. Please call to check stocks avaliabilty before coming down. I had given special instructions to send the warranty card out to you. Thank you.

Hi warlock Thank you for your compliments. I will let the management know that our guys did a good job. Do have a great day!

Hi warlock Our guys will call you one day prior delivery to confirm the timing with you. Please inform them your desired timing and they will obliged, however depending on traffic conditions they will try to make it in time for you. Hope you enjoy sitting on you sofa for many happy moments!

Hi warlock8187 I am sorry for the late reply as I was being suspended for five days for unauthorise advertising, haha, I am sad that all my previous postings are gone. Aright, I had checked it out for you, your sofa will be deliver to you on the 19th Oct 2011. There will not be any delay. Thank you for posting. Thank you.

Hi sooks Thank you for your posting after delivery. I am very sure that you had choosen a very good sofa to serve your needs. We have you cover for the next five years with a very comprehensive warranty. Therefore, Please do not worry. Thank you.

Hi Twins I was suspended for unauthorised advertising. The lead time is about 8 to 10 weeks, therefore please book early for festive season. Thank you.

Hi Shaikh I am sorry for the late reply, I was serving my suspension for 5 days due to unauthorise advertising. I think its ok for you to use those 2 products for your sofa.