Executiveliving

Hi twins Its nice to see you here again. I will instruct them to keep a good eye on your sofa. Hence you do have to worry about that. I hope that you will be satified with the overall service that we provide. Thank you and have a nice day!

Hi Donser I am sorry for my late reply. I believed that you had recieved your sofa by now. I hope that you understand that as much as we wanted, delays are inevitable as there are too many coordinations involve, this is especially so during the CNY period as there is a great rush for new sofas. We had to stretch our production lines till wee hours in the morning. Hence I seek your patience. I hope you enjoy your sofa!

Hi Tangkm I had investigate your feedback and found laspses in our service. I apologised for that. Your request to bring forward the delivery has been processed and we will deliver the sofa to you on the 16th Feb. I seek your kind understanding in this issue as we are currently short handed due to the volume of business that we had during the festive seanson. Its a pleasure to be a service to you.

Hi dave Nice to see you again. I do really hope that our customers post what they felt about us online. Its definately a way that helps us improve on our service level. Without comments we do not know what went wrong. That is why I appreciate customers like Twins and ethankhoo. People like them really urge us to improve. I can assure you that I will not let customers like them down.

Hi ethankhoo first thing first, I would like to request for your sales order number so that I can trace your profile which I can send the warranty card to you. Secondly, I hope that you understand we will change the furiniture for you if found to be defective. I know that there can be no excuse for bad service but I think in every business, there are bound to be hiccups. The difference is how you handle the problems. In EL's case we do not leave our customer in lurch. That is the assurance that I can give to you. In fact I think by EL's standards we fared fairly well comparing to others in regards to after sale service. I believed that if CNY is not round the corner there will not be delays like that. I am sorry that it caused distress to you and would like to extend my apologies to you on behalf of my company. Please provide me your sales order number so that I can expediate on your service.

Hi Twins I would like to apologise for the delays. As I had replied you via my sms that due to the festive season our transporter hands are full. That explains the delay. I would like to seek your kind understanding that in our industry, delays are inevitable and unforeseeable. However, as promised, we will make it on the 12th Jan. Thank you.

Hi Paladin126 Thank you for your enquiry, I think one of the reason why the econmy is bleak is due to inflation. Would you rather pay 10 to 15% more for something which you need in a few months time? I would urge you to buy it now. It is very unlikely that the price will drop after festive season. Prices of raw materials are heading north everyday, and it will affect the costing of the end product. Hence it will be good if you are able to commit now.

Dear bro and sisters The year is coming to an end now, in this very forum, I had shared. My experience , my joys and my sorrows with each and everyone of you who had visited my thread . My past years in el had been a wonderful and meaningful one. I hope that I will be able to continue my device to all of our supporters in the coming year. I would like to take this opportunity to wish all of you a Happy and Prosperous New Year! In this coming year, w will have better service and products that cater to your needs, I hope that by providing invaluable service to you, we will be able to keep our customers for life. Please feel free to contact us at our showroom should you face any problems with your products and w will be glad to assist you in overcoming the problem. Meanwhile do take care and those furniture that you have bought from us. Happy New Year!!!

Hi Buynow7 Thank you for your support, I hope that our sofa will serve you well in the coming years ahead.

Hi Jeanius Are you missing me? I am busy with roadshows and Expo. I have decided to stop all talks that doesnt relate to our companies and I think everyone is free to post what they want unless you have proof to substatiate what you say then I think its all futile.

Hi dave I do not understand your above mentioned statement.

Hi Dave If requested we can write that down but we will not be able to provide leather swatches to our customers.

Hi Kalimantan Thank you for your advice, I appreciate that year ends are normally buzzing period for us That is why service levels might dip slightly.

Hi Cyleo I will check with our CS side and get them to get back to you. As for Zolano, we have certain models from them. I believe during the time of purchase, our sales person has advise you on the dimensions. It doent make sense to alter the dimensions of the sofa without any request from our customers. However if you have requested for a specific length then I think we will rectify the problem for you.

Hi Kuku I am glad that you found something that you wanted.

Hi Dave We can write or put whatever things we want and not get into trouble. However we do not want to do that. In business it is the trust and faith that counts. You can always doubt and when in doubt do not buy. If you thing our products are value for money then go for it. Did I make myself clear?

Hi Dave We do not sell or deliver faux leather or synthetice leather.

Tankenz So you know our operations, why don't you modifiy our models and sell online? I would really love to see that. Oh I am a noob . Yet I have my supporters . So may I know what is our next latest model, since you know so much about us kindly enlighten our competitors. It's very easy post and tell the world what kind of expert you are. In the end its all air and nothing else.

Hi tankez Pls take it out I want to see. Please make sure you can bring it out.

Dave At times I find that you don't really match up to what you've said. I will take care of you when I finish my show at ps

Tanker I will take care of what you posted when I finish my show at plaza sing.

I had answered your questions, I told you to look through my thread and read carefully, stop asking me the same questions. If you are dumb get someone to read and explain to you

Hi Sam I see, like to hear that. It's always a bliss to turn your passion into career .

Hi Dave Have you read Animal Farm? Napoleon is always right. Who said that? Boxer? Benjamin? Squealer? Hahaha bring me back to my literature days.

Hi Jeanius I hope that you are not suffering from amnesia. I had answer all of your questions above. Refer back to my posts in EL's thread and you will see those answers that had been put to you umpteen times. I do not know why you keep asking me the same questions over and over again. If you do not understand then I think its your problem, its an irony that your nick rhymes with genius.