Executiveliving

I hate to say this, but I think its just one sided story, my boss was never rude to the customer. Nevertheless, they were happy with the product and paid up for it.

Hi folwer That is a good deciding factor before you commit on your purchase, there is why I am facing a lot of **** here just because EL is just 1 year old. Like what sam says, he would like to press the fast forward button to a few years later, I share the same sentiments as him.

Hi Dave I think you are thinking that I am getting personal with you but I dont, what I am trying to tell you is that you do not assume, if you think you dont know, ask and I will provide you with all the answers you needed about Executive Living. We do thing sdifferently. You are in a trading business, we have to make parallel comparison. I believed if you were in our trade you will not be so confident as to stock up all your products with different colours, orientation and grades of leather. In bona fide business, we do not try to outshine our competitors, we out do them, we value add our products with prompt after sale service. we follow up and rectify feedbacks. If EL is not doing well and not to what we promise we will be like other retailers down the thread. Which I strogly believe you will go for EL rather than with them. Despite the fact that we are so pro active, we get criticism from people like you. Jeanisus; case I understand. his business is greatly affected though he cliamed that he is in a different league, which I doubt so because competitors in different league do not even bother to read the forum, their products, image and marketing strategy speaks for itself. I do not see any one from Da vinci, Natuzzi or Q square writing and replying to people over here. Much less trying to undermined our abilities over here. As for you, you are in a different trade and yet you showed so much concern about the way we execute things which I think is good for you. However it will be much better to give us the benefit of doubt and waith for 5 years. Along the way there will be feedbacks good and bad about us then you can gauge. I do not allow plague to be infested in EL. As I mentioned you dont understand what our warranty terms covers, therefore again, please do not assume that it says 'If your leather is damage we change it for you.' It has to be bona fide cases that we rectify for them. That is the reason I say you are naive. Which I think I am not wrong.

Hi Jeanius 1st you are trying to be Queen's counsel, playing word for word. Bovine means cow as well, there is no dispute here, you make it as though we uses other leather instead of cow/cattle leather, you try to mislead our consumers by playing around with our words. 2nd, you Dave and Sam are being awed into disbelieve that we actually covers 5 year surface warranty bound by terms that is claerly written on it. Your company are unable to provide that because you are too profit oriented. I think our customers are not stupid, we cannot give and void the warranty at the same time, only idiots will try to do this and it takes an idiot to think in that way. 3rd, you were saying that Alvin Ong does not have intergrity based on your past experience with Century which I see no lonkage between him and Century. The issue should not even have to appear over here as our topic is based on EL business model and warranty. I do not know why you keep on braying on this. Lastly, I am no expert in leather, you are one of the "best leather expert over here", happy? I am just doing what I am suppose to do as my part in the company and taking care of our customers as well as taking good care of people like you who rattles nonsense. Everyone is doing sales everyday, you try to convince people to see it your way but I think you fail, If you think that I am sales man so be it. I am not going to argue anything that concerns me. I am only concern about EL's customers in this forum and of course once again cocern about people like you. Hope to hear from you soon.

Hi Jeanius I can see what kind of person you are, by praising somebody, you are actually bring yourself up, those that are objective enough knows that by maligning others one reveals their character. I am being modest by saying that I am inferior to him which I think that is the reason why he is the boss and not me. No words can describe your arrogance, that you have the chhek to compare yourself with Steve Jobs. No doubt he is dead, he is remember by millions all over the world, what about you? You are very much alive who cares if you are dead or alive? Who will feel the pain when you are dead? Your values in this world are for all to see in this forum, nonsense after nonsense. Cant beat us openly, you chose to make issues over here. Again I am telling you my friend, I will make time for you. Therefore, please feel free to post more, let me see how much nonsense you can generate over here.

Hi Whisky Thank you for your trust in us. I can say that this is really an unfortunate incident. However, you can be assure that you will be enjoying your whisky very soon.

Hi Folwer If you do not want your sofa to peel after say 3 years, what I suggest is that you pay more to get a quality sofa instead of one which is in bonded leather. Companies with good track record cannot prevent peeling if they were to see you a bonded leather sofa. What do you think?

Hi Dave I agree with you, verbal warranty are all bird talk, and that is what I am trying to say, finally you realise that we are all doing birdy talk over here. That is the reason why we have terms written in black and white. As Jeanius was saying, what happens when the company folded? The warranty will deemed useless and void but then again wno wants to set up a company put in so much effort here and there and wanted to see the company fade and die? Finally you understand my friend. Companies like Lehman bros come and go, what is HTL compared to them? I am not saying that they are no good but if you were to think so much about what will happen to a compnay when it folded then I think you will have a difficult time trying to stay alive. To have a discerning mind is good but when you have a suspicious mind then I think its not good for your health. Our customers are a discerning group, to them , buying from us is based on the quality products, resonable pricing and good after sales service. They dont worry about whether EL is going to last or rather outlive our 5 year warranty. However I know that if I were to betray their trust for just once, they will not come back to me again. Its just as simple as that. Do you think I want to betray their trust? I wouldnt want to trade the world for it.

Hi Jeanius Those who do not know about this forum has our hotline to call, Defects are sometimes unforeseeable, inevitable, when it happens we rectify, I think most customers dont have a problem for that. How did you know that our factories are in sungei buloh? Always trying to act smart.Pathetic fellow

Hi Whisky I seek your understanding, this week is a long weekend. YOu do not have to worry we will follow up with your feedback and do the neccessary rectifications for you. Most likely your sofa is damaged during delivery, I will investigate the matter, I apologise that you have to spent a little bit of time to stay at home while the packing and unpacking goes on.

Hi Dave That is good that you know about timber, I understand that you and Jeanius is trying to rpotect the consumers, I wanted to rpotect the consumers as well, I believed you had seen that a lot of companies simply do not bother about their customers complaint after the sale is done. Over here at EL we take great care in our after sales service and you guys are not convince. Please use a little bit of your neurons, there are bound to be quality issues and delivery issues in our trade, What is imortant is that when a customer has a complaint, their complaints are taken care of. I see no reason wht is there so much ninsense over here about our warranty when you guys do not even know what is written inside? Maybe you can help me, you tell me when you issue warranty for your timber what does it says? in the first place do you warranty your timber? Or you just buy insurance? I dont know. Use logic, common sense, a lot of post here are redundant. I keep repeating myself and there the questions goes on and on and on. If you have doubts in us and I cannot convince you that is alright, but when you say or post something here please do it responsibly. However if you are out for trouble, I suggest you find something else. I will always make time for you and Jeanius.

Hi Jeanius I see that you have been harping on this, Century does not belong to Alvin Ong, Show me the ROC that says it does. Century has got nothing to do with Executive Living. Base on your advice I had done an ROC search on Century and in nowhere it says Alvin Ong is the director. I think you have been mistaken. One can clearly tell that the above mentioned post by lionmetal is from a competitor of the same trade. I need not comment on that post, its just sad that you came far too late to see how I dealt with Lionmetal. I do not manage the business, I develope it, and I am going to hurt a lot of people who are in the same trade, people like you who cannot compete openly seeks to maligne EL reputation. Let me systematically reveal what is in your mind. Firstly, you talk about we uses bovine leather, no doubt its ambiguous, you claimed that we try to cover that up. I replied telling you that we are using cow/cattle leather, there is nothing you can do and you look for other ways to discredit us. Secondly, after you failed in your first attempt, you tried to comment on our warranty coverage. You know NUTs about what is written inside and you have the cheek to mentioned that we are lying, you had succeeded in convincing some of our critics to join in the fray with you and they started questioning. Good move! I promised I make time for you which I did. I profess in the forum, IN THIS VERY FORUM that Executive Living Covers 5 year surface warranty bound by terms and conditions that is written in our warranty and you started to go hysteria. Once again you failed. Now after 2 attempts, you talked about Alvin Ong's business Ethics, you claimed that he is the one who ran away with people's money. Because of of your allegations, I did a ROC search and found nothing that says Alvin Ong is the director. I challenge you to do that as well. Fortunately this is a public forum and you are in anonymity, if not we could have haul you up in court. I am anticipating what other tricks you have in mind. However I would like to thank you for putting us in the lime light. I am having cheap thrill. You want to know our factories? Let me know which company you belong to and I promise to reveal our factories addresses in this forum for all to see. Your cowardice simply shows that you are a fake, you are not geniune in your dealings with our fellow forummers. All you can do is to google some stuffs about leather for all to see. You underate our fellow forummers as though they do not know how to find out facts about leather. from the internet you learned about leather and you claimed that you are an expert.

Hi Jeanius Once again ,Thank you for your compliment for Alvin Ong. Yes I would like to add on, he has got good business ethics and that is the reason why EL is being fronted by him and not me. I am so much more inferior to him. He is a much sought after fellow in this trade by a lot of companies. You have to take your hat off on him in this aspect. Sometimes your post really make sense. Do you know him personally?

Hi Jeanius I think you should really check and see if Century and EL have something in common. Please run an ROC and get prove that Century belongs to Alvin Ong, or rather, Alvin Ong is a director in Century before making a statement. If a company has a billion USD in Paid up capital when they fold what can you do about it? You might want to visit our factory, come down and me us in KL I will show you our factories. Zolano does not belong to us, neither do they support us. We have some OEM models with them, it was done according to our specs. EL's claims have not been substantiated, how about your claims? Why dont you try to prove that all I am saying here is nothing but BS. Show something to convince our customers. They are the ones that I am really concern. Lastly, how do you define integrity? By talking nonsense in the forum means you have integrity? By making basless accusations and claims about something which you have never see means integrity?

Hi Jeanius I really wonder what fills up between your ears. This has got nothing to do with EL.

Hi Dave I failed to address something about your understanding in this trade. Can you please advise me if HTL grows their own timber or rather do they fabricate their own wooden structure or they did they contracted out them to 3rd party contractors? The only problem free material is man made, like PU or PVC, you can have grains and colours that are uniform. In that case why dont you get a PVC sofa set?

Hi dave First thing first, name me one company that you are very very very sure that never for once did they not delay their delivery. Secondly, name me one company that never never never for once have some issues about the products sent. I believe, you are a trader yourself, you should know fully well that some times things are inevitable, Do youmean to say that during all these years of inporting and exporting, never for once you encounter any delays in your shipment? If you are the ONE, please let me know. EL did not hop around looking for cheap products that compromise on quality standards, in fact we eliminate suppliers who delay their shipments once too frequently, because we know, logistical problems will be a plague that eventually leads to a company's downfall. We are going to be in the market for long and we will. Quality issues will be handled within the shortest time possible. Look at the past threads that EL has, we handled geniune feedbacks urgently and professionally. Compared to other vendors who fail to pick up calls or rather non chalantly brush customers; feedbacks aside, we do not do that in EL. I think this is a fact that you must admit, else we will be getting a lot of negative remarks from our customers. Just go down a few places below our thread, you will see that the mood there is sombre and full of grievances. In EL's thread, you see the enthusiasm in us. Its this enthusiasm that draws alot of our critics and fans as well. I can choose to ignore those who post with ignorance of our structure, products our commitments towards our customers. However, I did what I think I should do, its to defend EL's integrity,I cannot allow these parasites to grow and let them flourish and infest EL's thread with untrue comments. They are basless, without substance and ignorant of the truth. I cannot please everyone, as much as I wanted, I cannot convice each and everyone of you, but I think if we do it right, someday, somehow you will realise what you have written over here shows the amount of naivety you once were.

Hi Jeanius I think I had shown my imagination to dave, you might want to read it and continue the story!

Hi Dave I think you can really starts to imagine, alright, lets have this scenerio, why dont we have termites and it spreads to the whole house, inclusing the neighbour's house and the whole floor and then the whole building and the neighbouring building and everybody starts claiming from EL. Then we will be involve in a law suit and after that EL made compensation to all the victims and was awarded a prestigous award for after sales service with really good and reliable warranty. Lets go on from here, some venture capitalist likes the way we do things and decided to invest 50 Billion USD in EL and make EL the largest sofa manufacturer and retailer in the whole world. Let me tell you what I will do, first I will buy up a piece of land and starts to grow trees for timber, after that I will start a lumbber factory to process the wood. Then I will start a pest termination company which will rid out all the insects living in those wood. After which I will buy a pasture, and rear cows for their leather, after that I will open a tannery to process the leather and so on and on it goes until the final product is complete. EL will have the monopoly of the whole world, with EL size and finacial might, we will snuff out all the competitions, and people like you and jeanius will go for a revolution, filled with ideas and convictions telling people not to buy from EL. Alas, all fails, because EL is excellent in its dealing with her customers, EL will give Lifetime warranty for all their sofa sets. Is my story good? You might want to add on to my imagination and lets continue the story from here.

Hi Jeanius Thank you for your compliment, this is the first time that you agreed that In EL we have integrity in our dealings with our customers. I am glad that you realised that we never leave our customers in lurch. Maybe you might want to emulate the things and that we do in Executive Living.

Hi dave I think you have to really consider before making comments as such. Have you met Alvin Ong? Have you spoken to him or have you been sold something by him? Rather, what do you have against him that makes you right such a subjective statement? What do you know about him? Did he disappoint you? Cite me some examples and I will seek redress for you.

Hi Jeanius You want to know the conclusion? alright I share with you, we changed the model and the customer accepted that and paid you. You want proof? I can show you the alteration form and the cheque for full payment. Over here we have nothing to hide. Fancy you digging up the previous post and trying to make an issue out of it.

Hi Jeanius Yes I remember the post and had replied to Sam, what is it that you want to comment? Please be specific. are you posting just for the sake of posting?

Hi Sam Yes Alvin Ong is my direct superior and one of the partners. He is also the GM of the company. Recently, I have been made a partner of the company as well.

Hi daveyap I think you misunderstood me, I mentioned , our warranty covers wear and tear but it is bounded by our terms and conditions which is clearly written on the back of our warranty card. I agree that most human beings have the sheep mentality, like what I mentioned to Sam, in Executive Living, we do things differently, we might faced the same problems like our competitors faced but we handled things differently. I hope to see you in 6 years time!