You people are just too free to be complaining about almost every single company I guess. By the time you shortlist your personal "blacklisted" companies, I don't think you'll be left with many choices. I as a businessman understand the pros and cons of every company. I make mistakes, and have made my clients unhappy too. It is happening ALL AROUND, not only amongst the companies that you people have complained and "b....ed" about like little girls. That brings me to the person who used this word on one of the lady boss from inch. Do you know that there is even an etiquette when it comes to shopping and complaining? It seems to me that you are a man, but I think the way you express yourself makes me embarrassed to be a man. I thought only girls call one another b....es.. And besides, inch has done a great job in renovating my whole house. I admit there were some delays and a couple of miscommunication. On both parties. She was always busy (which I tell her it's good cuz it means business is good), so was I. But at the end of the day, the whole result was good, and I think I paid the money for this result. Every company in every industry would be bound to have some service which is not to our expectations. If you have the intentions of digging up every company's ugly side posted by your kind, I can safely say that you'll be left with no choice in the end, because in Singapore, where everyone loves to complain, every organization would have been "blacklisted" at least once already.